Overall customer experience for Enterprise is mixed, with many praising the service quality and product, while others report significant issues with billing and damage disputes. Positive reviews frequently highlight friendly, efficient, and professional staff who provide quick service at the counter. Many customers appreciate the clean, well-maintained, and often brand-new cars, sometimes receiving free upgrades. The rental process is generally described as smooth, easy, and fast for both pick-up and return. However, a significant number of negative reviews focus on unreasonable and opaque charges for alleged damages, fuel, or parking tickets, often without evidence or prior notification. Complaints also include surprise extra fees for items like winter tires, insurance, or tolls that were not clearly communicated upfront. Some customers report difficulties with customer service communication, including unresponsive phone lines and email. The returns process and vehicle inspection, especially in poor weather or dark conditions, are sometimes criticized for being unprofessional or leading to disputes. While many express high satisfaction and intent to rent again, the consistency of billing and damage claim issues severely undermines trust for a notable segment of customers.
What customers love
- Clean, well-maintained, and often brand-new cars
- Smooth, quick, and easy rental process
- Free upgrades offered to customers
- Good value for money and competitive
Common concerns
- Unreasonable damage charges without evidence or
- Hidden or surprise extra fees (insurance,
- Disputes over vehicle condition and unprofessional
- Incorrect billing for fuel, parking, or
Last updated 4 months ago
