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esb.ie
1.67
24 reviews
Poor Rating
Based on 24 user experiences

Rated 1.67 out of 5 by 24 Happy Customers

16.7%
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83.3%
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B

Power gone for over 2 days people

Power gone for over 2 days people around us fixed but ours isn t then the power that was fixed has gone off again and they fixed there s before fixing outs again non stop phonecalls for payments on bills but when it comes time to do there job they are terrible the storm wasn t even that bad bunch of chancers
L

Call out charge

I phoned ESB in relation to a call out charge received The call was made during the cold weather in November where power had cut off I was in panic as I have a new baby and things are really tough at the moment I couldn t possibly take any chance of no heating and electricity with a baby less than a month old No work was carried out and asked if possible that the charge could be waived ESB insisted on the charge 167 The lady who phoned me had spoke in a snappy passive aggressive tone and I felt very intimidated She made me feel that what I did was wrong and I m being punished by being charged ESB lack empathy and understanding The call was intended for ensuring my baby is warm Being charged is very cruel and mean
K

Customers out of electricity 48 hrs

Customers out of electricity 48 hrs What a GREAT SERVICE The rates are going up all the time but the electricity network stocked in the 19th century Time to spend some money on it instead to put in the pockets
T

Scam company

Money hungry company that would rather take days off than to actually fix the problems when the power is out leaving hundreds without power and freezing during winter What a joke of a company
P

With all the profits ESB make we can t

With all the profits ESB make we can t have a service that doesn t collapse every time there is a storm A proper underground network is badly needed and like everything else ESB does it s reactive rather than proactive 6 times without power in the last year in Longford
M

Zero stars

If I could select 0 stars I would We had the misfortune of using an ESB EV charger in London Over night they took 3 more payments which took an age to get refunded The help desk staff were wrongly titled and had little knowledge or willingness to help In all we waited for 3 weeks for a refund of 90 Would never ever use again Steer clear Without a doubt the worst EV charging experience - stick to Tesla chargers or BP Pulse
M

Liers

Liers Been a full week without electricity as they supposed to reactivate it at my address I have been calling ESB the whole week and they claim they sent the engineer twice and that I wasn t at home and didn t answer the phone That is absolutely not true Now I am forced to wait after the weekend in the cold without power and heating in mid December while I have medical conditions I asked them what would happen to a vulnerable elderly or disabled person in a similar case They did not answer my question I am speechless Will contact the Ombudsman ASAP
C

Worst reliability I ve ever known

Lived in six countries and electricity reliability in Ireland is worse by far and is a complete disgrace for a western nation
M

Rude people working there

Hi Those ESB people who worked for then online are rude As my online account saying I owed 79e which I pay So I got a bill aswell saying I owed 200e plus went online they saying pay arrears or something similar 125e government credit not in yet all the money they ripping off people each year is grazy In a other countrie they wouldn t get away with it I told them I pay by my online account before Headoffice didn t do anything last time someone working there trying to make a name for theirself Had trouble with them last bill aswell head office not doing there jobs They only thinking about money
C

Smart meter farce

The website linked to the smart meters has always been poor but it has now descended into farce having lost my MPRN and being unable to accept a valid re-registration If this were a private business there would be uproar but since it is nationalised it seems to be populated with incompetents who don t give a damn and are just serving their time until they can draw their pensions Why do we pay taxes to suffer from these eejits

About Esb

As a strong, diversified, vertically integrated utility, ESB operates right across the electricity market: from generation, through transmission and distribution to supply.

United States

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