Esb Reviews

Both my parents died and I contacted

Both my parents died and I contacted ESB to ask the ESB staff to ask if they could leave the electricity on while we exchanged contracts on the house we sold the account was in credit they made a fuss and where just horrible and refused saying I had to open a new account even it was 2 weeks they showed no sympathy and anyone I spoke to was aggressive and unprofessional account even though I have an account myself

ESB Connect infrastructure is Rubbish

ESB Connect infrastructure is absolutely dreadful Travelled to Cork at the weekend One of the chargers at Corbett s in Ferry was not working The slow one was operational but it would not recognise my Ecar Connect card Rang for assistance and the response was nothing we can do about that I had to get another driver to use his card to allow me top up for 15 minutes and then had to Revolut him the money One and a half hours for a 15 minute top up On the return journey pulled into Portlaoise Plaza There are four charges and room for three cars The only available charger was the 43KW one which was not working There was no error message but it would just not charge Three other drivers tried the same charger and the same result I phoned ESB and was left hanging for 20 minutes and no response I eventually grabbed a top up from one of the other chargers when it became available Two hours later I had got my 15 mins top up There were now four other frustrated drivers pulling their hair out trying to deal with the nonsense - absolutely rubbish

Terrible service

Terrible service No working Chademo chargers in Belfast today The few available are all out of order I drove round for hours Shocked at the inept service Just do not rely on this company

Smart meter put in under false pretence

If I could give them a minus star I would I sent them an email refusing consent for smart meter on 13 03 24 They acknowledge the refusal and take my MPRN off list to install smart meters The current meter started beeping over the following 2 weeks for first time in my 3 years living in house so landlady got an electrician in He said it was an Esb job Landlady rings up Esb and they ask for my MPRN and I give it Then they arrive and tell landlady the current meter is very dangerous and would go on fire They don t mention they are putting a smart meter in Despite my prior refusal of consent they went and put the Smart meter in I will be taking them to court unless they remove said smart meter and replace it with an analogue like they do in other countries The analogue meters are available online so them saying in their acknowledgement they only have stock of smart meters is a cop out My recent bill is also much higher than Winter so they will not receive a cent out of me until they remedy this situation

Just got a reply from Esb

Just got a reply from EsbEven if they cause you to be unable to cease charging they will make no exceptions in applying 0 50 per MINUTE They can take up to 20 minutes to answer your call as their agent is busy

Tried to charge my ev at circle K in

Tried to charge my ev at circle K in Donegal 1 My ESB card was suspended although I was in credit by over 21 Euro 2 Spent 15 mins approx waiting for them to answer the phone 3 Eventually got connected and after 40 mins tried to disconnect - was unable to 4 Rang them again and waited another 15 - 20 mins for them to answer as all their agents were busy They eventually released me 5 Got by bill - 40 euro including 4 50 euro for overstaying 6 All the while it was lashing rain making my visit all the more frustrating A pity that to give a review you must give a star When I complained about this service to their agent he informed me that he was going to appiy for a refund of 4 50 Euro and that I should hear back by the end of the week I wont be holding my breath

Horrible company to deal with

Horrible company to deal with customer service is not for for purpose and they don t care anyway it seems 50 was taken From my account 6 weeks ago at an EV charge point at Barak Obama Plaza For a charge I didn t use I ve made numerous phone calls and sent emails and still have not got my money refunded The reply I got weeks ago was it was being investigated by head office I ve heard nothing and had to make a phone calls to they re worse than useless customer service and still got no help or information except that they will send it to head office the usual answer I m absolutely disgusted and insulted at this time and I m considering taking it further Is there anyone else out there in a similar situation I mean 50 is 50 at the end it s tantamount to theft in my opinion

Ok EV owners be very aware of the

Ok EV owners be very aware of the extortionate cost of charging your vehicle at these stations in business parks and other areas I charged my EV for 1 hour and it cost me just under 45eu A total rip off Never ever again And they want to encourage people change to electric I should add that the company in question is esbcars and I called them today but got no satisfaction at all the person telling me after 45 minutes it costs 50c every minute after this time Rip off ireland again