AI Review Summary
Based on 18 reviews
Customer sentiment is highly polarized. Negative reviews cite significant issues with product quality, including poor stitching and cheap materials, as well as severe problems with customer service, unresponsive communication, and delayed or missing orders. Conversely, positive feedback highlights fast delivery and good value for money. The recurring themes indicate a divide between fulfillment speed and core product or support failures.
What customers love
- Reasonable pricing
Common concerns
- Poor stitching
- Bad customer service
- Cheap material
Last updated 1 month ago
W
Wajeeha Shabbir
I feel very sorry to have spent my money online by buying products from them Lack of professional support to customers It has been 10 days and I have no clue whether I will receive my order or not Despite contacting them on INSTAGRAM their lazy team is not responding When I tried writing a comment regarding my order they blocked me I reached out to their concerned email phone email does not work and no one ever picks their phone For international delivery they are absolutely unreliable My first and worst experience with this so-called brand I also tried reaching their Deputy General Manager E-Commerce at ETHNIC Outfitters Stores - Rizwan SALEEM and still no response It is a shame no customer centricity is present with such brands
J
Jibran Mustafa
The store sucks Ethnic has the worst
The store sucks Ethnic has the worst customer service My cousin ordered a suit cost 13k The product that came was damaged I sent them back I even have their email and on calling their customer service they said they don t have my email or the dress It s been more than 3 weeks now No money return no dress Total piece of crap Don t think they even read these reviews
S
Sham
Zero star
Zero starDO NOT BUY if you are in UK Sent back 2 orders back to back-Sent 10 emailsNo responseBeen almost 1 month- no refund Total order was almost 200 No cx service number in uk Saw them on instagram I am currently working with the UK team to have them stop trading They are absolute fraud You should be ashamed of yourselves
V
verde sameen
Very happy and satisfied with the
Very happy and satisfied with the purchase highly recommended specially in abroad buying a good clothes is a big problem I can trust ethnic for that I bought summer and winter clothes price is reasonable so I easily bought them without any burden on my pocket
A
Ashia Khan
Completed my second order and again the
Completed my second order and again the clothes were beautiful and delivery was very fast Incredibly pleased with everything I ve bought
A
Ashia Khan
Recently ordered a few dresses from
Recently ordered a few dresses from here and I did have a great experience The delivery was processed within the 2 to 3 day limit and was received very quickly Love the dresses and will be using again very soon
S
Syeda Hiba
Hello
Hello I hope you re doing well I just wanted to bring to your attention and everyone else s that there s a counterfeit website out there that s scamming people using your company s name At first I was disappointed with Ethnic because I value your hard work and often purchase items from your site A few days ago I ordered two products from this website but today I received an XL-sized men s blazer I contacted the delivery person to inquire if it was delivered to me by accident but he confirmed that it was meant to be delivered to your given address The blazer cost me 5500 rupees but fortunately the delivery person from Leopard picked it up and returned my money I m concerned about this fraudulent activity and want to make sure no one else falls victim to it Please investigate the matter since the perpetrators are using your company s name which could damage your reputation DO NOT BUY FROM LINKS OTHER THAN THE LINK THEY HAVE ON THEIR INSTAGRAM
H
Henna Rashid
Faultless process
I ordered 3 different outfits during Christmas time my deliver arrived within 3 working days I ordered 3 for an event planned to keep 1-2 The outfits were gorgeous as always I kept the one that fit best and returned the rest My return was picked up the following day without any issues I then received my refund within 2 weeks of that I anticipated a little longer as it was Christmas time but I had no problems at all Everything was smooth swift Shocked to see the negative reviews as my experience was faultless
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