AI Review Summary
Based on 18 reviews
Customer sentiment is highly polarized. Negative reviews cite significant issues with product quality, including poor stitching and cheap materials, as well as severe problems with customer service, unresponsive communication, and delayed or missing orders. Conversely, positive feedback highlights fast delivery and good value for money. The recurring themes indicate a divide between fulfillment speed and core product or support failures.
What customers love
- Reasonable pricing
Common concerns
- Poor stitching
- Bad customer service
- Cheap material
Last updated 1 month ago
W
Wajeeha Shabbir
I feel very sorry to have spent my money online by buying products from them Lack of professional support to customers It has been 10 days and I have no clue whether I will receive my order or not Despite contacting them on INSTAGRAM their lazy team is not responding When I tried writing a comment regarding my order they blocked me I reached out to their concerned email phone email does not work and no one ever picks their phone For international delivery they are absolutely unreliable My first and worst experience with this so-called brand I also tried reaching their Deputy General Manager E-Commerce at ETHNIC Outfitters Stores - Rizwan SALEEM and still no response It is a shame no customer centricity is present with such brands
J
Jibran Mustafa
The store sucks Ethnic has the worst
The store sucks Ethnic has the worst customer service My cousin ordered a suit cost 13k The product that came was damaged I sent them back I even have their email and on calling their customer service they said they don t have my email or the dress It s been more than 3 weeks now No money return no dress Total piece of crap Don t think they even read these reviews
S
Sham
Zero star
Zero starDO NOT BUY if you are in UK Sent back 2 orders back to back-Sent 10 emailsNo responseBeen almost 1 month- no refund Total order was almost 200 No cx service number in uk Saw them on instagram I am currently working with the UK team to have them stop trading They are absolute fraud You should be ashamed of yourselves
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