J
Joao Pedro Ferreira
When I did the booking they didn t mention the real operator
I booked a flight in Edreams expecting it to be operated by EuroAirLines but after payment I found out it was actually operated by VivaAerobus a carrier I deliberately chose to avoid At no point during the booking process was this information disclosed I only learned about it after receiving my e-ticket When I contacted EuroAirLines for assistance I was told only eDreams could handle cancellations even though eDreams directed me back to EuroAirLines This back-and-forth has been incredibly frustrating with neither company taking responsibility EuroAirLines claimed eDreams has full access to operator information yet eDreams insists otherwise This lack of transparency and accountability is unacceptable and I am now left with a flight I did not want I am requesting a full refund due to the misleading information and poor service from both EuroAirLines and eDreams