Ewon Reviews

Attention Required Cloudflare

ewon.biz
3.48
21 reviews
Average Rating
Based on 21 user experiences

RatingFacts is an independent review platform and is not affiliated with Ewon (ewon.biz). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Discover more

Internet & Software Computers & Phones Audio & Visual Repair & Services Appliances & Electronics

Rated 3.48 out of 5 by 21 Happy Customers

61.9%
0%
0%
0%
38.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 21 reviews

Overall customer experience is sharply divided between high satisfaction with product quality and strong dissatisfaction with recent policy changes. Many customers praise the Ewon products for being robust, reliable, and easy to use, with several highlighting their effectiveness for remote troubleshooting and data collection. The technical support and service are frequently described as excellent, fast, and efficient by satisfied users. However, a significant portion of reviews express intense frustration over a recent shift to a subscription-based model for the Talk2M service. Customers feel betrayed by the sudden change in terms and conditions, which requires purchasing new devices annually to maintain previously free account access. The communication regarding this policy change is criticized as poor, with some users reporting they missed notifications or felt the transition was not handled smoothly. The new fees are considered too high and are viewed as an abusive, dishonest practice that invalidates existing investments. Consequently, many long-term users are now looking to switch to alternative, cheaper brands they perceive as more honest. This fundamental conflict between strong product performance and perceived unfair business practices defines the current customer sentiment.

What customers love
  • Product reliability and robustness
  • Ease of use and user-friendly design
  • Quality and speed of technical support
  • Effectiveness for remote troubleshooting and data
  • Strong security features
Common concerns
  • Sudden, unpopular shift to a mandatory
  • High new fees associated with the
  • Poor communication regarding changes to terms
  • Perception of dishonest or abusive business
  • Slow or frustrating customer support response

Last updated 4 months ago

U

Very poor customer support in the US

Very poor customer support in the US Sometimes it is 1 and a half days before anyone returns my call Have not had any issues in the past with equipment until lately but when I do I expect a quick response 2nd issue is it appears all technical support issues are handled by email This is very frustrating when trying to quickly diagnose a problem involving one of our customers Might as well place a note in a bottle and toss it into the ocean
J

What a bad thing to tell customers who

What a bad thing to tell customers who have bought a lot of Ewons that their account will be suspended within 3 months Time to switch to other brands
S

Use of EWONS now requires a subscription

I just got the email that I need to keep buying 1600 EWON devices in order to have access to devices I have already purchased on my account I have used EWON many times over the years without issue Making people move to a subscription plan is a big mistake There are many open solutions with cheaper hardware like mini PCs and edge devices that will allow VPN access There are even solutions to access the EWONs without talk2m Its too bad they went this route as the hardware already isn t cheap This will definitely hurt their business
F

Unsatisfying policies

Since this year EWON requires to buy devices each year in order to keep the free service This change in the policy is abusive and turns my 800 device Now I will have to use my cosy VPN as a brick Indeed use other solutions much cheaper for this application
J

Talk2m free accounts will be suspended

Talk2m free accounts will be suspended 1 year after buying a new device The new fees are much to high This was not part of the deal when I bought it Time to sell the devices to pro users and switch to another brand
S

Terms and conditions have been changed

The terms and conditions have been changed suddenly leaving us with a huge amount of work and additional costs since we chose to use a new free account for every piece of equipment Now all these accounts will become inactive if we don t add a new Ewon to those accounts or transfer them to a paid account It is very unprofessional of HMS to force their customers to switch to a paid account If they did this for new Ewons fine But not for existing accounts Can I bill them for all the hours spent investigating the accounts
E

total waste of money

As others have said they change their terms and policies Account is suspended as free access is not exactly free anymore At least an experience we can pass to our customers and industry on how not to support your your customers There are other more honest suppliers providing the same remote access at better value and service
J

Their change in terms and conditions is really bad for us

Missed their mail of May last Year that stated that Talk2m Free accounts wouldn t be enough to access Ewon devices anymore In contrast to what was stated Rest assured to ensure a smooth transition we ll notify you 3 months prior to the deadline we never received any further message As of today I found out that we no longer have access We have one 1 single Ewon at one customer site Just got it working May 3rd 2024 That s right That was 7 days before the change in terms and conditions mentioned above My customer surely will be really happy to learn that going forward that single Ewon will cost him 480 - ex vat per year I can t say that I am looking forward to having that conversation

About Ewon

Attention Required Cloudflare

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Ewon specializes in industrial remote connectivity and IIoT solutions, enabling secure connection to industrial equipment and visualization of IIoT data from anywhere.

Ewon has more than 600,000 connected machines worldwide.

Ewon's core products include remote access gateways, remote data gateways, industrial cloud, and data visualization tools.

Ewon serves industries such as energy, food & beverage, packaging, water & wastewater, logistics, power generation, automotive, and oil & gas.

Ewon adheres to high cybersecurity standards, including ISO 27001, NIS2, and IEC 62443.

Related Companies

View All
1
Ewii
3.40 (77) · ewii.dk
2
Techniekwebshop
5.00 (8) · techniekwebshop.nl
3
Fibaro
0.00 (0) · fibaro.com
4
Emerson
0.00 (0) · emerson.com
5
Eleinternacional
0.00 (0) · eleinternacional.com
6
Ewizard
0.00 (0) · ewizard.io
7
Tecnotu
0.00 (0) · tecnotu.com
8
Hitachiwand
0.00 (0) · hitachiwand.com
 View all 20 alternatives
Looking for Ewon alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives

About Ewon

Ewon: Industrial Remote Connectivity and IIoT Solutions

Ewon provides industrial remote connectivity and IIoT solutions for machine builders and users, enabling secure connection to industrial equipment and visualization of IIoT data from anywhere. The Ewon brand focuses on secure, reliable, and scalable remote access for industrial machines, with over 20 years of expertise and more than 600,000 connected machines worldwide.

Core Products and Capabilities

The Ewon product portfolio includes remote access gateways, remote data gateways, industrial cloud, and data visualization tools. These products support secure remote access, remote maintenance, troubleshooting, and real-time monitoring while adhering to high cybersecurity standards, including ISO 27001. The solutions are designed to integrate redundant cloud infrastructure and continuous auditing for secure connectivity.

Industry Applications

Ewon solutions serve multiple industries, including energy, food & beverage, packaging, water & wastewater, logistics, power generation, automotive, and oil & gas. In each sector, the connectivity solutions enable efficient, secure, and sustainable communication between machines and systems. Use cases include monitoring renewable energy plants, optimizing packaging processes, managing water treatment facilities, supporting power generators, and ensuring compliance in oil & gas operations.

Customer Testimonials and Case Studies

>

Case studies highlight implementations across various sectors. For example, Cofresco uses Ewon remote maintenance for streamlined machine startup and secure access, while Seiko improves customer support and operational efficiency. Other examples include remote management of spa systems and water treatment facilities, demonstrating flexible and secure remote connectivity in practice.

>

Additional resources include technical guides on secure remote access aligned with NIS2 and IEC 62443 standards, IIoT strategy implementation insights, and methods to reduce operating costs for power generators through remote management.

Support and Resources

Ewon offers demos, expert consultations, and a savings calculator to assess connectivity benefits. The company provides technical support, training, and professional services. Additional resources include podcasts, webinars, and detailed information about technologies such as 5G, IIoT, Industrial Ethernet, AI, and e-mobility.

Company Information

Ewon is part of HMS Networks, which develops products that enable industrial equipment communication and data sharing with software and systems. The company emphasizes sustainability and ethical responsibility, aiming to minimize climate impact across its operations and value chain. Visitors can review terms of use, privacy policy, cookie settings, and other legal information through the website footer.