Exactpayroll Reviews

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exactpayroll.co.uk
3.91
22 reviews
Great Rating
Based on 22 user experiences

Rated 3.91 out of 5 by 22 Happy Customers

72.7%
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27.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 22 reviews

Reviews show a sharp divide between a few long-term positive experiences and a large number of recent negative experiences. Several contractors report not being paid, financial hardship, and the company entering liquidation. Positive reviews praise service quality and reliability when payments were successful.

What customers love
  • Easy setup
Common concerns
  • Financial loss
  • Company liquidation
  • High fees

Last updated 1 month ago

M

Exelant Service once they got it all in

Exelant Service once they got it all in place took about 2 weeks never had a problem since and have been very helpful since
C

Top Class Exact do exactly what they say

I was recommended Exact paystream as Umbrella s to use both were excellent when i contacted them but the lady who i dealt with at Exact was exceptional The software is easy to use i get notifications of my pay on a Thursday and without fail get paid every Friday Took all the stress out of working with a payroll provider Top class
P

First class service

First class Professional friendly and excellent support The system was simple setup was easy I receive a text message confirming everything is processed and in good order My pay has arrived on time I have not had one single issue Superb
J

I have always been paid the right

I have always been paid the right amount at the right time Never had a problem
P

Excellent Service and Highly Recommended

My experience has been absolutely fantastic any issues are resolved and majority of the time you speak to the same individual not someone random each time you call I did have a few complex issues but all of these were resolved promptly and Exact were more than happy to assist in any manner If I get the chance in the future I will without a doubt or considering anyone else choose Exact
C

Exact Payroll - 1st class

Exact Payroll are excellent the support staff are superb and the system is nice and simple to navigate My pay has always been on time without fail Kyle Symons has always answered my questions if I need anything checking his knowledge is superb and would explain everything to you 5 stars
D

Great Customer Service

I have signed up with Exact because of the helpful customer service and Swift on-boarding process Jeff Williams was really helpful and answered all my questions
B

I have been with exact payroll over a

I have been with exact payroll over a year now They have continued to provide me excellent customer service My questions are always answered immediately Most of all you get to talk to a person who provide great service and always very pleasant I would highly recommend them
P

Didn t know what to expect but great experience

Never used an umbrella company before but very pleased with the service and simple steps to set up Staff very friendly and helpful to answer any questions Staff very polite on the phone
P

Highly recommend always paid on time

I ve been with exact umbrella now for nearly 2 years Not had any issues with payment and if there was any issues they were resolved the same day Kyla has always been very responsive with email and very professional at all times Will continue to use even if move contracts

About Exactpayroll

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United States

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