Exactpayroll Reviews

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exactpayroll.co.uk
3.91
22 reviews
Great Rating
Based on 22 user experiences

Rated 3.91 out of 5 by 22 Happy Customers

72.7%
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27.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 22 reviews

Reviews show a sharp divide between a few long-term positive experiences and a large number of recent negative experiences. Several contractors report not being paid, financial hardship, and the company entering liquidation. Positive reviews praise service quality and reliability when payments were successful.

What customers love
  • Easy setup
Common concerns
  • Financial loss
  • Company liquidation
  • High fees

Last updated 1 month ago

P

Excellent Service and Highly Recommended

My experience has been absolutely fantastic any issues are resolved and majority of the time you speak to the same individual not someone random each time you call I did have a few complex issues but all of these were resolved promptly and Exact were more than happy to assist in any manner If I get the chance in the future I will without a doubt or considering anyone else choose Exact
C

Exact Payroll - 1st class

Exact Payroll are excellent the support staff are superb and the system is nice and simple to navigate My pay has always been on time without fail Kyle Symons has always answered my questions if I need anything checking his knowledge is superb and would explain everything to you 5 stars
D

Great Customer Service

I have signed up with Exact because of the helpful customer service and Swift on-boarding process Jeff Williams was really helpful and answered all my questions
B

I have been with exact payroll over a

I have been with exact payroll over a year now They have continued to provide me excellent customer service My questions are always answered immediately Most of all you get to talk to a person who provide great service and always very pleasant I would highly recommend them
P

Didn t know what to expect but great experience

Never used an umbrella company before but very pleased with the service and simple steps to set up Staff very friendly and helpful to answer any questions Staff very polite on the phone
P

Highly recommend always paid on time

I ve been with exact umbrella now for nearly 2 years Not had any issues with payment and if there was any issues they were resolved the same day Kyla has always been very responsive with email and very professional at all times Will continue to use even if move contracts
E

Highly recommended

Very supportive and good communication
M

Courtesy and Considerateness from Exact

The staff at Exact made a great deal of effort to help me to re-register and set up my account and to make sure my pay was not delayed Also at the start of Lockdown in 2020 Exact gave me the opportunity to apply for and receive furlough payments for which my gratitude was boundless at a very difficult time and especially as I had been unaware that I was eligible for this help
C

Excellent service and fast response to

Excellent service and fast response to my query Jeff is a credit to the company
A

Payroll query which was answered and with absolute effeciency

Payroll query which was answered and explained within minutesIt was so nice speaking to a human rather than via emails etcKyla K dealt with my query quickly efficiently and politely thank you so much

About Exactpayroll

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United States

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