Fairwaykenwood Reviews

Late Notice and Unreliable

I would not recommend I booked this through Cab Guru and I received an email on landing at the airport to say that there were no taxis available through this company and hence it had been cancelled Disgraceful

First and last time

First time using this company Car turned up 10 minutes late no apology from driver Driver held his mobile phone in his hand to look at directions at one point coming to a total standstill on a motorway slip road At other points he was swerving all over the place Man at the company didn t seem to care at all just said he could make a note not to send us this driver again No need - I wont be using this company again

Disappointing Service

Worst service ever Having used this company for the past five years regretfully we will not be using you again due to your mishandling of our return booking to attend a Wedding11

Irresponsables

Irresponsables I booked the previous night a ride to the airport for 5 30am I received a text confirming the drivers mobile At 5 10am I received a text confirming taxi number and that is on the way to me I m waiting and waiting so I called the driver for him to tell me that he was booked by the office to another client I tried to call head office and no one answers at that time only an answering machine asking to leave messages They don t provide any option for an emergency To look for another airport taxis at that time in the morning is a strangle I had to pay premium money in another firm and I almost lost my flight This is out of order I completely lost my trust on Kenwood Cars

WORST TAXI COMPANY

Honestly the worst taxi company I have ever come across Have let us down twice when we booked far in advance and pre paid for a cab to pick us up from the airport On both occasions they called us once we landed and told us they no longer had a big enough car to pick us up If we wanted another car we would have to pay more even though it was their mistake When speaking to a member of their staff they were extremely rude on the phone and couldn t care less Do yourself a favour and STAY AWAY

Never use their app

Never use their app It goes wrong 50 of the time Today I try to fix the system error over the phone and I was spoken to in a patronising way and disrespected I really don t appreciate the tone from some of the people who pick up orders through the phone in the past but this was probably my worst experience Taxi drivers there have been nice in the past and been a customer for a number of years but I think is is the last attempt I will ever try to use this company Too many things have gone wrong in the last few years

I have used this company on numerous

I have used this company on numerous times and it s very hit and miss on whether the driver turns up They are normally late but I ve finally had enough we booked them yesterday to take us to Wembley at 630pmI knew at 615pm there was a problem when there was no tracking for the driver I telephoned the company who told me there was no driver available even though I booked it and paid for it over a week ago I told them I would never use the company again and the controller said that s fine and cut off the callI contacted Uber and they were here in 10 minutes and the fare was cheaper than fairway and Kenwood

Cannot recommend this service anymore

Cannot recommend this service anymore Have been using this for years and most drivers have been very decent but the service has become much worse recently with delayed arrivals and arrogant telephone service Won t be using this any longer

Ive used this company for years but the

Ive used this company for years but the last few months habe been terrible Horrible and rude customer service Drivers charge more than the quoted prices and customer service tells you to call a different can company when you complain Really terrible