Falkirkvansales Reviews

The decision to purchase a van through this company has cost me time money my experience has been beyond frustrating to say the least I purchased this van for my small business to replace one written off in an accident I travelled to Falkirk on 9th May to pay my deposit at this point I was advised the van would be ready within a week or two as it needed an MOT for some vinal lettering to be removed and for a glazing rail to be reattached The van passed it s MOT on 10th May and I was advised the van would be ready for collection on 31 May I travelled back to Falkirk to collect the van on 3rd June On my arrival the office didn t have the V5 document even though they were aware of the sale for more than a month giving them plenty of time to acquire one The lady in the office gave me a form and a cheque for the cost of a replacement V5 and instructed me to go to any Post Office and I would be able to tax the van immediately At this point I raised my concerns of driving the van without any tax the gent who I believe to be the owner of the business advised it would be fine to drive with no tax as this has been decriminalised and if I were to be caught I would just get a small fine I was left with no choice but to drive the 64 miles back to my hometown with no tax as I had traded in my original van and had made full payment for the van I was expecting to drive home On my return I went straight to a post office to arrange the tax the teller advised they couldn t put it through I attended a second post office and was told the same I ended up calling the DVLA who advised not only was this van still registered to the previous owner it was also SORN They would need to reach out to confirm the sale with the registered keeper only then could they issue a replacement V5 I was told this process could take up to 4 weeks in the meantime I should make sure the van is kept off the road As a small business this was pretty devastating I called the office in Falkirk to let them know I was having difficulty with taxing the vehicle and I was going to be left with no van for up to a month I assumed they were the registered keeper and would be able to contact the DVLA and perhaps speed this process up I was told they do not register the van to them and the official keeper of this van was a leasing company from whom they had purchased the van from at auction complicating matters even further I could tell from the DVLA website a replacement V5 was issued in December I assume to allow the sale within the auction I asked if they could have a look for the document but was swiftly told they didn t have it and I was basically on my own I requested they either make a contribution towards the cost of me hiring a van or allow me to borrow a taxed van from them so I can continue working My call was passed to the owner he declined to help in any way he reiterated it was no longer a criminal offence to drive without tax I informed the gent I run a legitimate business and was not comfortable having a van on the road with no tax especially when I had been told by the DVLA to keep the van off the road He responded we would be fine to drive it without tax and to ignore what the DVLA had advised as we probably wouldn t be caught At this point I realised I was not going to get anywhere with this company I managed to arrange off road storage and I m glad I did as it took the full 4 weeks for my V5 to be issued I ended up paying 940 for 2 weeks of van hire to allow me to carry out jobs promised to my customers and keep my 2 employees in work On inspection the original vinal lettering had not been completely removed as promised causing more work before I could apply my own decals I discussed having a glass rack reattached to the van hence the reason for the 3 week delay in me being able to collect The rack was never reattached I am also missing a Ford emblem badge not a big deal but again I was promised a replacement would be sent in the post but I am now 2 months down the line and doubt it will appear It goes without saying I will never use this company again and would not be able to recommend anyone else does I expect when I purchase a van at the very least to be provided with a V5 to transfer ownership This lack of organisation at their end has cost my business a fortune Not only the van hire but I have lost out on work and had to let customers down due to unexpectedly not having a van for a month plus the cost of off road storage and many hours myself trying to sort out the mess they created by simply not providing me with a V5 I still don t understand why they didn t arrange a copy in the month between me purchasing the van and collecting it I found them to be very unprofessional and unwilling to help in any way once they had my money There was no compassion for my situation and the fact they suggested it would be ok for me to have an untaxed vehicle on the road speaks volumes

I bought a second hand van from Falkirk Van Sales As a sweetener at the point of purchase Stephen Rooney the owner offered to extend the 6 month s warranty to 12 months warranty cover Happy days I drove the van home and tried the driver door lock manually The lock fell out I contacted Momentum Warranties the warranty provider - not covered The next week the bonnet catch wouldn t open Off to the mechanic to repair - not covered The same week van refused to start Needed a new battery - not covered Momentum Warranties claiming the warranty is for the engine only 6 weeks after purchase the van broke down Needed a new engine Stephen Rooney at Falkirk Van Sales said he could help but not for another 3 and a half months as he only has one mechanic He added that this was only an estimate I had the engine replaced Momentum Warranties refused to pay citing protocol issues Falkirk Van Sales refused to contribute stating the vehicle was now out of their 30 day responsibility period The van is currently back at the mechanic for a new clutch having broken down again AVIOD Falkirk Van Sales AVOID Momentum Warranties If you look online you will find multiple negative reviews of both the above companies You will also see that Stephen Rooney has a very poor business record Declaring himself bankrupt multiple times to avoid paying creditors Stolen and cut and shut vehicles have been discovered at his premises I have now spent 7000 00 repairing the van I bought from him

Put 500 deposit on a van I never got Never got my deposit back Trading standards have been useless as have the police Avoid at all costs

STAY AWAY FROM FALKIRK VAN SALES WE PAID A DEPOSIT OF 300 A FEW WEEKS AGO FOR A WHITE DFSK EC35 VAN AND WERE DUE TO GET IT ON 15 04 24 HOWEVER IT WASN T READY WE WERE ADVISED IT HAD FAULTS NOW THIS IS A BRAND NEW PRE REGISTERED ELECTRIC VAN THAT IT NEEDED TO GO TO THE MAIN DEALER AND THEY DIDN T KNOW WHEN IT WOULD BE BACK THEY KNEW WE NEEDED THE VAN BY THE MONDAY 15th APRIL BY THE 20th THEY STILL DIDNT KNOW WHEN IT WOULD BE READY AND ARE STILL ADVERTISING IT FOR SALE WE HAVE SINCE ASKED FOR OUR DEPOSIT BACK AND HAVE BEEN IGNORED ON NUMEROUS OCCASIONS STAY WELL CLEAR WE ARE ONLY HIGHLIGHTING THIS SO NO ONE ELSE GETS TAKEN IN LIKE US

I bought a van from Falkirk Van Sales It came with a 12 month warranty from Momentum Warranties The back doors didn t close properly - my mechanic said the van had been involved in a crash and pointed out the evidence of this Momentum Warranties refused to pay out for the repair as the warranty is for engine faults only 8 weeks later the van broke down Needed a new engine Stephen Rooney the owner of Falkirk Van Sales said his mechanic could help me if I waited 3 months When I challenged him about this he said that he didn t really have to help me as the van purchase was now outwith his 4 week responsibility period I contacted Momentum Warranties who then told me their maximum payout is 1000 I had to pay the other 6000 myself I should have seen by the fake tan and the second hand Bently that Falkirk Van Sales is not a quality vehicle dealer Buy from them at your own risk I do not recommend and serious regret my experience with them

Do not have any dealing with this company I bought a ford ranger from them I paid 300 deposit to them Before collecting I did a check on line and found the ranger had outstanding finance on it I contacted the finance company who advised there was still outstanding finance on it and told me not to buy this I advised Steven of this and he said don t worry about it I have tried to make contact With Steven many times for my 300 refund but he will not answer any call from me now We have reported this to police Scotland who were very interested in what he has done they will be knocking on their door

The absolute worst mileage was tampered with by 40k miles Major issues within 2months of owning it Told they had the mileage warranted which means nothing in reality Absolutely zero help from them or any type of come and go even though the van I bought was tampered with Please avoid at all cost as these guys are crooks and if you get a bad van you will be left with scrap metal as they will wash their hands of you once they have your money My case is now with trading standards and DVLA

Absolute cretin Gary Steven Taken 500 deposit from me for a van and I got knocked back for finance and didn t get a van or my 500 back

After the initial problems with no V5 after purchase back in July the van has only managed to do 200 miles the warranty company are an absolute waste of time too take anything either Falkirk van sales or momentum warranty tell you with a pinch of salt I ve had to replace ERG valve 600 gear box repair 200 had a service done because I quickly realized I didn t trust this guy 150 including purchase insurance payments I m currently about 10 000 in As I write this today on 13 12 23 that heap of scrap is still sitting at the garage waiting on another fault diagnosis engine management light again Having read other reviews this seems to be a common thing with the vans at Falkirk van sales When I phoned him earlier in the year about 5 days after purchase Stephen told me he was in France the dialing tone was not the European dial tone It amazes me how this guy continues to get away with conning people out of their hard earned moneyI bet the Porsche that he drives about in doesn t have a engine management issue

BEWARE of dealing with this company If as a last resort you feel you need to use this company take an experienced mechanic with you The van we bought had been tampered with enough to make it leave the yard it cut out within 30 minutes When phoned we were told to bring it back that lead to weeks of misery Plus paid 500 pounds for a warranty that was never purchased as Momentum Warranties knew nothing about us DO NOT BUY FROM THIS DEALER SHARKS