


FastSpring: Digital Commerce Platform for Software & SaaS
Based on authentic user experiences
Louise
6729 reviews
N/A
1 year ago
Fast dispute resolution
I had a subscription charged that I did not need They immediately refunded the money with 25 minutes of my enquiry Impressed
Lele Parravicini
6729 reviews
N/A
1 year ago
An effective partner for running online business
With FastSpring we have been able to start immediately to sell our digital products online The integration with our website and backend is straightforward The customer care is fast and effective
Stephan Lechner
6729 reviews
N/A
1 year ago
Great choice for software developers
FastSpring not only handles payments but also VAT or sales tax calculation and settlement as well as invoicing and licence key generation This allows me to fully automate the software sales process and to focus on software development For the customer the purchase process is easy to understand and straightforward
Evy
6729 reviews
N/A
1 year ago
Clear helpful and friendly
Personally I had a very positive experience with the Fastspring customer support A software I bought and for which Fastspring processed the payment was charged twice off my bank account I contacted Fastspring customer support as soon as I noticed it fsprg nl was mentioned in the payment reference and was contacted first by Trevor who then referred me to Paul for this specific matter The communication was very clear helpful and friendly and I always received an answer within hours In the end Global Collect Support indicated an error on their side and Paul immediately arranged the refund of one of both identical payments as soon as the problem was all cleared up Mistakes may happen and when they do this is my idea of a good customer service
Gerard in Almere
6729 reviews
N/A
1 year ago
Reliable and easy to set up
FastSpring is easy to set up Adjusting my apps to use it was straightforward The web interface gives good insight in the revenue
Jeff Baier
6729 reviews
N/A
1 year ago
Excellent support and reliable service
FastSpring has been a very reliable service They provide excellent support when needed We couldn t ask for a better partner for our e-commerce
Ted Cashen
6729 reviews
N/A
1 year ago
Keep the dialog going
The keeping the dialog going and getting the facts clear from all sides involved made for an easy and good final result
Khaled A
6729 reviews
N/A
1 year ago
Great Platform for selling products
I have been using FastSpring Platform for 10 years now for my software business and I have experienced their customer service and the improvements they make to their platform I have had a great experience with the features and simplicity of the workflow they introduce to their platform they work hard on keeping my customers happy I have read few of the negatives in the reviews presented here and don t think it reflects their service I use their platform for selling our software and to date I have always had replies to my concerns and my customers issues I recommend them to anyone who is looking for reliable platform to sell products
Linda
6729 reviews
N/A
1 year ago
I contacted FastSpring about a double
I contacted FastSpring about a double billing on my account They had the matter resolved and returned the overcharge within a week
Michael J
6729 reviews
N/A
1 year ago
Fast responsive and caring
I reached out to Fast Springs and they replied immediately So for sure they re definitely fast They also followed up to make sure that I received everything that I requested