Fastspring Reviews

Great choice for software developers

FastSpring not only handles payments but also VAT or sales tax calculation and settlement as well as invoicing and licence key generation This allows me to fully automate the software sales process and to focus on software development For the customer the purchase process is easy to understand and straightforward

Clear helpful and friendly

Personally I had a very positive experience with the Fastspring customer support A software I bought and for which Fastspring processed the payment was charged twice off my bank account I contacted Fastspring customer support as soon as I noticed it fsprg nl was mentioned in the payment reference and was contacted first by Trevor who then referred me to Paul for this specific matter The communication was very clear helpful and friendly and I always received an answer within hours In the end Global Collect Support indicated an error on their side and Paul immediately arranged the refund of one of both identical payments as soon as the problem was all cleared up Mistakes may happen and when they do this is my idea of a good customer service

Reliable and easy to set up

FastSpring is easy to set up Adjusting my apps to use it was straightforward The web interface gives good insight in the revenue

Excellent support and reliable service

FastSpring has been a very reliable service They provide excellent support when needed We couldn t ask for a better partner for our e-commerce

Keep the dialog going

The keeping the dialog going and getting the facts clear from all sides involved made for an easy and good final result

Great Platform for selling products

I have been using FastSpring Platform for 10 years now for my software business and I have experienced their customer service and the improvements they make to their platform I have had a great experience with the features and simplicity of the workflow they introduce to their platform they work hard on keeping my customers happy I have read few of the negatives in the reviews presented here and don t think it reflects their service I use their platform for selling our software and to date I have always had replies to my concerns and my customers issues I recommend them to anyone who is looking for reliable platform to sell products

I contacted FastSpring about a double

I contacted FastSpring about a double billing on my account They had the matter resolved and returned the overcharge within a week

Fast responsive and caring

I reached out to Fast Springs and they replied immediately So for sure they re definitely fast They also followed up to make sure that I received everything that I requested