Featsocks Reviews

I ll never know how soft

I ll never know how soft - my autofill sent mine to an obsolete address - after emailing them 5 minutes after I placed the order - they emailed back 12 hours later and said too late it has been processed - that email was signed by the Customer happiness lead - what a joke

Customer has to pay for return label

I disliked the blanket blend hoodie and wanted to return it as it wasn t very soft They told me I would have to cover the return label How cheap They charge 120 for a hoodie but won t pay for their own returns Bad business Buy from marine layer they re better

What a horrible company

What a horrible company They won t do returns because it s limited edition and also the fabric is horrible Who doesn t do free returns these days Let alone let you return for a refund Would never order from them again

Awful quality

Awful quality Reached out for a refund and they never got back to me It is not even remotely soft The inside is just T-shirt material and the outside is rough Better off buying an affordable sweatshirt that s actually soft

STAY AWAY FROM FEAT

The product is awful The fabric is cheap and sheds instantly I tried returning the item and the company is telling me that since it s a collaboration item I can only receive store credit On the actual product page it says If you are not satisfied with your order we offer refunds on eligible items within 60 days from when your purchase was made To learn more about our returns and exchange policy and what items are eligible for a return for a refund please visit the return policy page This is extremely misleading since it clearly states on the page that I can return the item If you click the link it then says you can only receive store credit for collaboration products Why not just have that information on the actual product page It s extremely unethical and ingenuine for a company to trick people with their return policy

Unsolicited Text Messagss

Sends unsolicited text messages as early as 5am to the number that you re forced to provide when placing an order Does not respond to any communication on this matter This is a fine example of how not to run a business if you re using social media

I chose No Star

I chose 1 star because I was forced to choose something The invoice says a delivery date of approximately 9 days The company uses many different couriers and long story short the items have not arrive 3 weeks later and I actually paid an additional delivery fee The company continues to send marketing emails but never follows up with clients for feedback The company website does not post a telephone number which most likely is caused by many angry customers or someone who sells a bad product and doesn t expect to stay in business LET ME HELP YOU DON T WASTE YOUR MONEY

Their return process is ridiculous

Their return process is ridiculous I had to go through 7-8 email exchanges with them to finally get them to send me a label They also have a restocking fee of 10 dollars so keep that in mind before you purchase anything Read the other reviews I really should have checked on their business before I bought stuff c