Feiyu-tech Reviews

I purchased a G6 gimbal and some other accessories from FeiyuTech s online store on 13 4 and in checkout process it was stating clearly that the items will be shipped from EU warehouse i live in EU without VAT customs fees and the estimated shipping time is 3-5days After a couple of days i received an e-mail with the tracking number of my order and i realized that the items have been shipped from HK I contacted immediately FeiyuTech to ask them why they shipped from HK instead of EU and inform them that i am not willing to pay any custom fees FeiyuTech s reply was It was not possible to send the items from EU warehouse do not worry we will refund you the amount that you will pay for customs First of all the delivery time was not as described as the items delivered on 17 5 which caused me a lot of problem as i wanted them earlier for a project that i had to do Also the custom fees were 105 27euro I informed FeiyuTech the same day about the amount that they need to refund and they replied that the refund will be completed in 2-3 days Until now 16days later i still have not received any refund from them although i have sent them several e-mails The way this company treats their customers is unacceptable and fully unprofessional I recommend you before buy something from them to think it carefully

Customer service is horrible and unreasonable The products are too expensive compared to their quality I bought a gimbal and now the handle is stuck I ve used it three times A known problem as customer service handed me instructions on how to get it unstuck with no luck Really bad quality Unfortunately I can t find the receipt and their service are unwilling to replace it It is a product they no longer produce and they have just one in stock which the argue they only will sell to me regardless if it s a product they no longer sell or produce That is a very greedy practice Stay away and don t buy these products

No response to the multiple emails online chat or on Facebook I have paid for my order and not got it Not happy at all Will be taking further steps to recover my money if nothing is done soon

I bought gimbal 16th of May Today is 10th of July Gimbal is already not working broken down There s no contact with technical support by phone or WhatsApp chatt whatever Only email when feiyu-techt will on line cose they are busy busy busy I made a huge mistake to buy it Not recommend at all

I backed pocket 3 on kickstarter they told me firstly they need an additional cost for the shipping so they can deliver it to me and I send them the needed money then they told me that they can not deliver it to me and will refund me this was since five months and till now I didn t receive any refund and they just writing back on email be patient and thanks for understanding

I purchase their flag ship gimbal Scorp Pro I thought since I purchase their flagship unit that it would last but that is not the case I have the Scorp Pro for less than 3 years and now the unit will not charge and they are telling me to send to China Also if you are in the US they have no repair locations and you will have to ship to China shipping to China is not cheap I have to pay for shipping it and return shipping as well as parts and labor If you are in the US you are better off purchasing from a more reputable brand that has repair locations in the US I will no longer purchase any Feiyutech products and will let my friends family and any photographers or videographers I know to stay away from the brand

STAY AWAYThe audio sound quality on the pocket cams are VERY bad

I bought a Gimbal that a component fell off after using it a handful of times It was just over a year old so the company didn t want to hear about it that was after trying several times to receive correspondence regarding fixing it One of the tripod feet joints failed and it cannot be re-attached which means it can no longer be balanced thus completely useless Don t believe all the fake Youtube reviews their negative Amazon reviews are hidden it s poorly made equipment with almost zero customer support