Fernish Reviews

Fernish: Furniture rental for an easier and more sustainable home.

fernish.co
3.32
31 reviews
Average Rating
Based on 31 user experiences

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Rated 3.32 out of 5 by 31 Happy Customers

58.1%
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41.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 31 reviews

The reviews show a sharply divided experience with Fernish. A majority of recent 5-star reviews praise the service as easy, great, and convenient with high-quality furniture and responsive support. Conversely, a significant number of 1-star reviews detail terrible experiences centered on non-existent customer service, difficult cancellation terms, and defective product installation. The overall sentiment is polarized, with strong positive loyalty from some users and severe frustration from others who felt ignored and misled.

What customers love
  • Easy ordering process
  • Fast delivery times
  • Convenient rental terms
Common concerns
  • Difficult contract cancellation
  • Non-responsive support
  • Unexpected charges

Last updated 2 months ago

E

Do not use this company

They were horrible They are bunch of shady con men operating as a company The customer service is abysmal I was thinking of using them again Not I will never use them and I will not recommend them to anyone Find an alternative because they are not a company with integrity
B

Please stay away from this company

Please stay away from this company I have been trying to get in contact with this company for over 2 weeks via email because I am moving and need them to retrieve their property They respond in 4-5 day cadences and never resolve the issue They stated that they would retrieve their property on April 22 however they have not confirmed and followed up with me since April 15 despite so many emails being sent In addition they have closed their live-phone systems because they are understaffed If you are understaffed to the point where you can t respond and resolve an issue over email for almost 3 weeks you should probably close your business until you do have the bandwidth Fast forward to today 8 days until I move and they still have not followed up about retrieving the couch
B

Awful experience they won t cancel

Awful experience they won t cancel claimed I missed a payment 1 5 years ago They ve charged me cards 12 079 21 for cheap furniture Their phone number is invalid They sent me this but still continue to charge me I never missed a payment and if I had why wouldn t they have sent me to collections n Wed Nov 15 2023 at 14 27 REDACTED from Fernish REDACTED wrote Hi REDACTEDI understand how frustrating this may be and apologize for any inconvenience caused here Let me clarify that the outstanding invoice pertains to the month of September 2022 Our system makes up to five attempts to collect payment after the due date I have discussed the matter with our Billing team and they have agreed to waive the amount of 400 21
D

Great service

Great service saved me a ton of time and hassle
C

Easy

Easy good set up Good customer service Is responsive
C

Got exactly the couch I needed

Got exactly the couch I needed great experience and customer service
D

Amazing

Amazing Everything went so smoothly I love my furniture so much I m so thankful for this company and to be able to have these options Thank you fernish
K

5 stars all the way

I have been looking for a service like this for two years and Fernish did not disappoint In fact I am such a happy customer that I have not only fernished my home through Fernish but my office too 5 stars all the way
J

Fernish Rocks

The bottom line is this a great service I furnished my entire home and recording studio Liz in the LA office was so great She provided a personal touch that most apps dont provide I am tottaly please with Fernish
J

Fernish rocked

Fernish rocked They got my apartment set up in no time The furniture looks great the customer service was amazing and delivery was on time Looking forward to using them again in the future

About Fernish

Rent, rent-to-own, or buy furniture and décor from brands you love.

United States

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