Fh Reviews

Driver drove past the delivery address to the building at the back Didn t even go into the reception of that building and gave the package to a complete stranger in a commercial storage yard I was able to see events unfold on security cameras the next day Would be good to have the option to choose your provider when ordering from an overseas supplier Definitely wouldn t use if I had the choice

Delivering to a business address First time in 14 years working in this address Fast Horse couriers had no safe place for the parcel in 2 attempts to deliver during office hours Reception and warehouse inwards goods were open in the alleged delivery dates and time My colleague had the same experience She decided to go to the Fast Horse Express NZ depot to pick up her parcel after courier s 2 delivery attempts

Does this company actually exist My packages are weeks late and there is no way to contact them I have put a chargeback through PayPal for what I bought from Temu as they are just as bad

This company is meant to be delivering parcels from Timu When the parcel did not arrive I looked at the tracking details and saw that they said there was no safe place to deliver it We have had at least 5 other items delivered to this address from them so when I tried to contact them I could not get anywhere and Timu only had AI-created answers The latest entry in the tracking list says that we requested a change of delivery time which is completely untrue Temu you are being thrown under the bus and included in this company s appalling service and reputation In DeliveryThe recipient requests to change the delivery time Your parcel will be arranged for return If you have any questions please contact your sender for further information April 28 2024 9 01 amParcel has left warehouse AKLDC1 Our driver haichen lin is delivering your parcel to you RANUI NZ-AUK 0612April 27 2024 4 47 pmThere is no safe place for the parcel We will try to arrange another delivery within 3 days April 24 2024 6 12 pmParcel has left warehouse AKLDC1 Our driver Joga Singh is delivering your parcel to you RANUI NZ-AUK 0612April 24 2024 10 32 amParcel arrived at warehouse AKLDC1 We will deliver within 3 working daysRANUI NZ-AUK 0612April 23 2024 9 52 amCustoms clearance completedApril 22 2024 12 42 pmPackage arrived at airportApril 21 2024 11 04 amFlight departureApril 20 2024 11 22 pmPackage arrived at airport awaiting flightApril 19 2024 2 00 amOrder ShippedApril 18 2024 7 55 amAwaiting ShipmentApril 18 2024 7 03 amOrder is being packedApril 18 2024 12 48 amOrder Paid SuccessfullyApril 17 2024 1 07 pmOrder SubmittedApril 17 2024 1 07 pm

They are so bodgy my package they say was delivered but no photo and I have no idea where they left it it certainly wasn t at my door You CAN NOT GET HOLD OF ANYONE NO CUSTOMER SUPPORT SERVICE THE HUT USES THEM AND WONT USE ANYONE ELSE MY MERCHANDISE IS GONE AND THEY ARE UNCONTACTABLE VERY POOR TERRIBLE COMPANY

Courier picks up parcels and keeps them for days before delivering the package

They are so bodgy my package they say was delivered but no photo and I have no idea where they left it it certainly wasn t at my door You CAN NOT GET HOLD OF ANYONE NO CUSTOMER SUPPORT SERVICE THE HUT USES THEM AND WONT USE ANYONE ELSE MY MERCHANDISE IS GONE AND THEY ARE UNCONTACTABLE VERY POOR TERRIBLE COMPANY

You get an automated email saying they attempted to deliver or call but not true waited for an item to come all the way from China then when it arrived in Australia it got returned to sender in China no one attempted to deliver and I did not receive any call

Package didn t arrive but marked as delivered prior to delivered mentioned my address is not sufficient Tried contacting Fast Horse customer phone number doesnt exist Emailed and no response for over a week Been going to different addresses to check whether it was delivered at another address to no availability

The worst logistic ever Provides fake company phone number on website and fake information Service are awful Takes ages to deliver and even just not delivering at all SCAM