Firemountaingems Reviews

Never buy Boss Bead Bag

I ordered the Boss Bead Bag This was a complete disappointment Some huge stones Not a single bead which would attract a lot of plastic and wooden cheap beads some small number of glass beads but with scratches and damages and the rest is just junk There is no way to leave your feedback on the Fire Mountain Gems and Beads website or make a return

iTS GOTTEN WAY OUT OF CONTROL

i have to admit i used to buy basic things from FMG I USED TO hOWEVER I JUST WANTED TO BUY A FEW THINGS OFF tREASURE cHEST CATALOIG well how do i do it I do not recommend any surpRise or chest of mostly unknmown beads only buy specific items--I saw glass beads a certain design i took as many as i could WONDERFUL BUT BUYING USUAL CORD ECT ECT THE THINGS NEEDED TO PUT STUFF TOGETHER tHEIR MASS ordering is way too big and confusedd now They should break sections into separate WEBSITES AND NUMBERED THEM fmg 2 and FMG 3---AND DIVIDE UP THIS WAY BETTER organization All the beadsgo on a separate website FMG 2-BEADS anyone LIke e the idea The short hours are too limited for buying I LOVE THE SITE i JUST CAN T MANAGE IT ANY MORE

We have been a customer for over 5

We have been a customer for over 5 years and the quality and customer service was always pretty good This past year I have noticed a steep decline in quality Mostly from the products made in China It s like there is absolutely no quality control Missing pieces broken bent chipped scratched and misshaped The merchandise I buy like Sterling Silver ear-wires is of high quality and manufactures in India Unfortunately the majority of their merchandise comes from China They also changed their return policy drastically It use to be no time limitations now all items must be returned within 30 days I guess they were getting bombarded with returns I wonder why

Terrible

Terrible rude customer service agent I was sent wrong defective items in my order and she said sorry we can t help you it s outside the return window She also told me it s not defective like she has any frickin clue How arrogant I m so dumbfounded that I m writing reviews because people need to know what kind of company treats their customers like this Definitely taking my jewelry supply needs elsewhere

Bad value

The folks at FM have obviously confused the terms wholesale and sky-high Also the amount of defective and shortchanged product has escalated to 25 wood rounds that are oblong calibrated cabs and bezels that aren t packs of 20 that contain 17 undrilled or off-center beads paid-for items that don t ship and on and on Sure you can return their mistakes at your expense and roll the dice on replacements while paying another shipping fee Or you can call customer service where you ll be treated like a would-be thief I was a long-time fan of FM even a member of their Platinum Group Not anymore If I can t find an item elsewhere I change the design Hey I want a job in purchasing or QC I do love my naps

GREAT SITE

Have ordered multiple things from this site twice My stuff has came in super fast both times

Quality beads and findings and great customer service

I love their beads and findings Items as simple as howlite chips are of the highest quality Their lapis lazuli and semiprecious beads are quite beautiful I love the quality

Have been a customer for years

Have been a customer for years Their variety and service are wonderful Keep up with specials and sales with email and you will not be disappointed