


Based on authentic user experiences
Kerry J
6737 reviews
N/A
1 year ago
Awful
I placed an order for a ring on April 14th By the end of the month 4 27 I had not received communication about whether it had shipped so I sent an email via the website contact form An auto-reply said someone would be in contact soon On May 4th still no response notice of shipping so I sent yet another email to customer service Same auto-reply response no contact from the company So I submitted a BBB complaint hoping that would spur them to respond and update me In addition I attempted to check order status on their site - the first time within a day of placing the order it showed as order placed with a note that they would contact me when it shipped Since that time I cannot check on the status the site tells me there is no such order number On the evening of May 19th - 35 days after I placed the order - still no response so I sent yet another email This time I sent it directly from my email to customer service rather than through the contact form informing them that if I did not receive a product I paid for or a refund I would follow up with legal action It is now May 21st I have no product no shipping notice and still no response from the company - not even to a BBB complaint I called this morning and was told that the order began production on May 19th The representative stated that when the order was placed it was flagged as fraud and that usually corporate sends an email asking you to call us about that I don t know why they didn t I asked for a timeline of when to expect the product I ordered - she said it takes 2-3 WEEKS to produce and another 5-7 days to receive it so to expect it to be finished around June 9th and I will receive it within a week after That will be more than 2 months since I placed the order The only resolve I was offered was that she could forward the information to corporate I am supposedly waiting on a response in the next 24-48 hours I will never do business with this company again and I suggest others not either
Kwong
6737 reviews
N/A
1 year ago
Terrible so far
Ordered 10 12 got email 10 15 that it is shipped Now 11 4 still haven t received anything Called and was told to wait Can t believe it will take that long for USP to deliver Customer service is no help
Janice Niehaus
6737 reviews
N/A
1 year ago
Not worth it
I had a discount which was the reason I ordered from this company I placed my order May 1 and didn t receive it until June 21 About a month in I inquired and was told as it states on our website No it doesn t The ring itself is open and extremely thin So why ask for a ring size Not worth the discount and definitely not worth the Long wait
Caitlyn
6737 reviews
N/A
1 year ago
it would be beautiful if it weren t dented
tl dr they offered to fix 1 problem sent it back with more I m not sure it s made of what they said it isI m a 1st generation college student so I decided I d commemorate my graduation with a class ring I should ve gone with a different company The ring arrived broken The gem was loose and rolling around in the box when laid in the setting it sat crooked I contacted customer service and was relieved they said to just send it back I paid for the return shipping since I had to and shipped it back to them I just got it back and sure they fixed the gem falling out of the setting and sitting crooked but now there s multiple dents on the side and prongs of the ring where they crudely bent them back into place One of the dents on the side also appears to have scraped off a coating and the ring is supposed to be sterling silver not silver coated
Julianne
6737 reviews
N/A
1 year ago
You ll be so disappointed - buy somewhere else
I would advise anyone thinking of purchasing something not to Years ago they fulfilled orders as promised and the product was okay Now they refuse to fill customers orders unless they re going to be making a lot of profit They hide behind all of the small print policies they ve written for their convenience They lie saying an order had insufficient information to fill They claim to have not received elements of an order They ll tell you it s out of stock They tell customers they retain the right NOT to fill an order HOWEVER - THEY USUALLY CHOOSE TO DO THIS IF YOU RE USING A COUPON OF 40 50 OR EVEN 60 A COUPON THEY SEND TO YOU IF YOU PAY FULL PRICE THEY ALWAYS HAVE THE ORDER HAS BEEN MY EXPERIENCE After multiple times of placing an order for a birthday gift congratulations gift and others and then not receiving it - I learned the hard way They don t even have the decency to let a customer know you won t be receiving the item They post about their great customer support yet it seems to be run by people who care even less One day maybe customers will begin a Class Action lawsuit for these business people that continually do this UNTIL THEN BUY YOUR MEDIOCRE JEWELRY AT ANOTHER OUTLET THAT WILL APPRECIATE YOUR BUSINESS
Alyssa Collins
6737 reviews
N/A
1 year ago
HORRIBLE A SCAM
HORRIBLE AVOID AT ALL COSTS THIS COMPANY IS BORDERLINE FRAUDULENT AND A SCAM I wish I had done my research on this company before I placed an order The steep discount made me jump at placing an order and I would ve been better off ordering the item straight from China I placed an order and was unable to track it despite the confirmation email providing detailed instructions on how to track online The order never showed up in my account and I have contacted customer service 5 times at this point One rep told me my order would ship tomorrow and the following day another rep told me my order shipped a week ago I ordered a simple necklace over 3 weeks ago and never receive any order update status or shipment email I m an avid online shopper and this is the worst experience I have ever had The price is not worth it and your business is just encouraging their fraudulent business
Kathy A
6737 reviews
N/A
1 year ago
Very disappointed in personalized ring
Very disappointed in personalized ring Got a good discount but now I see why No way would I have spent 80 on this 3 initials so tiny and crammed together I can t even make out what they are with a magnifying glass And I KNOW what they are Slow shipping Do not recommend
KS
6737 reviews
N/A
1 year ago
Order never received poor communication
I placed an order for a name necklace on 8 27 Weeks later I was given a tracking number and for days that tracking number only said label printed which means it was never shipped They made me wait a ridiculous amount of time - 2 weeks before they would reshoot them order After a week I followed up they said I would get notification of shipment week 2 went by I followed up and requested a refund I was told that it had been sent to production and if wanted a refund to let them know so they could stop production but it takes 3 weeks Well it s been over 3 weeks no communication from them I have requested a refund This is terrible customer service
Marie Foster
6737 reviews
N/A
1 year ago
Absolutely disappointed
Absolutely disappointed I ordered 200 class ring for my daughter s graduation and she was never wearing it and I asked her why Come to find out the ring turns her fingers green She was embarrassed to tell me because she knows I spent 200 on it for her Extremely disappointed I have 2 other kids that are graduating soon and I know where I will not be buying their class rings Such a disappointment I bought the ring back in May and now I am beginning to Think I will never get a refund Very embarrassing to buy my daughter a class ring and come to find out it turns her fingers green
Autumn Myers
6737 reviews
N/A
1 year ago
Not the best experience with em
Feel bad to say anything negative but I d try to steer clear of this company Placed order got charged double and then order never even came and they couldn t even find it in their system Took weeks of back and forth calls and emails to sort out purchase was stuck in billing system Finally had to have my credit card just cancel the sale Have some beautiful things and cute ideas but wasn t worth hassles Sorry