Firstklassuk Reviews

First Klass shipping- Shame on you

I used First Klass shipping to deliver a number of things to Ghana One of the boxes was damaged upon arrival This was reported to both their Ghana and UK office with evidence shared The manager in Ghana was being a bit hesitant to accept responsibility initially We shared that we would try to salvage as much as we can and he agreed that they would resolve with us what we have not managed to salvage He has since stopped communicating with us although it is seen that he is accessing messages sent This was also raised with the UK office who have pushed responsibility to the Ghana office fully understanding the challenges we face with them Payment was made to the UK office so I am not sure why contractural responsibility now falls with the office in Ghana I am now having to deal with a manager who does as he pleases and struggles to grasp the concept of what good customer service entails It is not as simple as packing and delivering boxes or goods from one place to another It should be a bigger disappointment to First Klass and a taint to it s capability that it struggles to manage issues that should be resolved within minutes When the phone stops ringing for crappy service you would be forced to wake up and re-train Safeguard your good and hard earned money by deciding if this is the kind of service your hard earned money deserves Shame on you really First Klass Shipping

The package was delivered to my

The package was delivered to my doorstep and it was very intact with no sign temperament I would highly recommend and I m definitely going to patronize again

I will rate First Klass Shipping 0 any

I will rate First Klass Shipping 0 any day anytime I really want to find out who their manager is or whose company this is because first of all they shouldn t be running this business at all I arranged for a booking one week in advance cool that day came and the driver called to arrange a time which was supposed to be between 2pm and 3pm cool I waited until 4 20pm and guess what I never received any call back from them I rang their office made a complaint to one Angela no apology on her side and had the audacity to ask me to call the driver to find out what s happening I was fuming but I did call the driver and we rearranged for 6pm to 7pm and again no show and I didn t receive any call from them I called the office and decided to cancel my booking Again no apologies whatsoever This company shouldn t be running They have poor customer service and they lack good training I am therefore highly disappointed in them and I will not recommend their service to any one

Fantastic services as always

Fantastic services as always

First experience with Beatrice was

First experience with Beatrice was great Very professional I had my box delivered within 4 weeks I could track to see where my box was at every point in time Thanks for an amazing service I m truly impressed

I have been using firstklass shipping a

I have been using firstklass shipping a for a while yea their prices is the best compared to others the only problem I have with them is the handling of the goods during pick up and delivering I believe they can work on it and I know they will be the best door to door shipping actually I am in Ghana and I buy things from online shops In the UK five star for their pricing 4 star for their pick up and delivery they should get a tail lift van to pick up the Items that will make the goods more safer than using a van because some of the goods are more fragile but with tail lift van it will be more safer to pick up any Item Linda always responds to me more quickly when I have a problem since I don t live in the UK In all they are good and the best