Firststopstationers Reviews

Online Stationery Shop - Pens Notebooks Art Craft UK First Stop

firststopstationers.co.uk
4.38
13 reviews
Great Rating
Based on 13 user experiences

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Rated 4.38 out of 5 by 13 Happy Customers

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AI Review Summary Based on 13 reviews

Overall customer experience for Firststopstationers is predominantly positive, with many praising exceptional customer service and helpful, knowledgeable staff. The company is frequently commended for its efficient communication, including prompt order confirmations and dispatch notifications. Delivery is generally reliable, with many orders arriving within the promised 48-hour timeframe and items being well-packaged. However, there are significant complaints regarding failed deliveries and a lack of follow-up communication when issues arise. The returns and refund process appears flexible and customer-oriented in positive cases, with staff proactively offering alternatives or refunds for out-of-stock or incorrect items. Product quality is not directly criticised, with reviews highlighting a great range of products, reasonable prices, and fair postage costs. A major negative theme involves orders not arriving and subsequent customer service failures to resolve these problems or provide promised refunds. Service quality is highly polarised, being described as either outstanding and efficient or completely unresponsive. The majority of customers express high satisfaction and intent to reuse the company, citing positive interactions and value. A distinct minority report severe dissatisfaction due to delivery failures and poor post-purchase support, which severely impacts their overall experience.

What customers love
  • Reasonable prices and fair postage costs
Common concerns
  • Items sometimes never arrive with no
  • Failure to provide promised refunds for
  • Occasional reliance on external factors like

Last updated 4 months ago

P

Found quite by chance while searching

Found quite by chance while searching for some art equipment placed an order for some art paints next day I was contacted be one of the staff to confirm and my order arrived as promised 48hrs later I don t generally review companies as I think sometimes they can be misleading but when someone makes an impression I think it only right to say thank you very pleased with the services I will definitely use again
S

Top class service

I ordered some items from this company as their prices were the cheapest I had found for the goods I wanted I telephoned them a couple of times enquiring about their stock It was very easy to talk to someone I got through straightaway I was also given advice on using the products for papercraft My order was very well packaged and came very quickly It was my first order I would certainly have no hesitation in recommending them and ordering from them again A top class service all round
I

Outstanding customer service

Great range of Filofax inserts at reasonable prices and fair postage costs too I signed up for email alerts on an out of stock item and it was available again within a couple of weeks As I was ordering Filofax inserts for both the A5 Clipbook and the A5 refillable notebook I was really impressed to get a quick phone call checking I had ordered the right refills before they sent my order Who says online shopping has to be impersonal It s my second time shopping from here and I would highly recommend them for stationery supplies Excellent customer service packaging and fast dispatch and arrival Faultless -
J

Thumbs Up

Prices were great to gave them a try Ordered a spare nib but this was out of stock Was promptly phoned up and offered an alternative When this was not right for me was immediately refunded for that element of my order My items were dispatched the day after I ordered despite the change to the order and arrived in 2 days
C

I messed up my order

I messed up my order accidentally ordering 8 of one item I emailed them and explained what I wanted but I made an error again with a colour they rang me to check what I actually wanted and shipped what I wanted Definitely 5 stars but I suspect that they d only give me one star
A

Perfect in every way

I ordered 17 items Ink pads refills varnish etc Quite a fiddly order really but all arrived correct well packaged and about 48 hours after ordering And the price was amazing with free carriage too I will certainly be using this company again Brilliant all round A
H

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff Nothing is too much trouble I ve used this shop a number of times and today I had some photos copied and printed in a very efficient manner at a reasonable price Great selection of cards and stationery too
J

Credit where credit is due

Credit where credit is due Made an order on line confirmation received straightaway then notified 30 minutes later it had been packed and dispatched and would arrive within 48 hours Well it arrived this morning well within the 48 hours Lovely to deal with a company that communicates and does exactly as stated Thank you Would definitely recommend this company based on my experience
G

Exceptional customer service

I was let down at the last minute by a well known online print company regarding booklets I needed printing and binding for a training course I was delivering despite plenty of lead-in time and telling them it was an important business deadline The day before my training course First Stop Stationers were able to print and bind the booklets I needed ready for pickup in about 2hrs which included several phonecalls to discuss details and to provide a quote The customer service was exceptional the quality of the booklets was amazing and the price was competitive Highly recommended and I would definitely use again for a trusted service Thank you so much First Stop Stationers for helping me out of a dilemma
S

I have used this company numerous times

I have used this company numerous times and feel guilty that I have never posted a review The service is exceptional and has been on every occasion I have ordered prices are great and postage quick Had on one occasion had to ring about versa fine clair inks that everyone on my crafting pages had pre ordered from well known crafting shops but waited weeks for they were really friendly helpful said when they were due in and true to there word came pronto straight after the said date think I have just come to expect this service from them so got a little complacent and thought time to give credit where credit due

About Firststopstationers

Free Delivery on orders over 35 First Stop Stationers are a UK based online stationers supplying a range of quality pens arts and crafts supplies arts and craft materials

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Frequently Asked Questions

First Stop Stationers is a UK-based online stationery shop offering a comprehensive range of quality writing instruments, notebooks, arts and crafts materials, and gift items at firststopstationers.co.uk.

First Stop Stationers is registered in the UK with its registered office at Unit 3 Library Place, Manor Way, Chepstow NP16 5HZ.

The store offers pens, notebooks, art and craft supplies, gifts, home & office items, and clearance products, including fine writing pens, luxury fountain pens, gel pens, notebooks, art materials, and card-making supplies.

First Stop Stationers works with brands such as Pilot, Leuchtturm 1917, Lamy, Pentel, Staedtler, Faber-Castell, Tombow, and Legami.

Featured products include the Pilot FriXion Point Clicker Synergy pens, Lamy Safari and Art Limited Edition models, Pentel EnerGel and Nature Special Edition rollers and gel pens, and Leuchtturm and Moleskine notebooks.

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About Firststopstationers

First Stop Stationers: Your Online Stationery Destination

First Stop Stationers is a UK-based online stationery shop dedicated to supplying a comprehensive range of quality writing instruments, notebooks, arts and crafts materials, and gift items. Operating from firststopstationers.co.uk, the store positions itself as a convenient one-stop destination for both professional and personal stationery needs. With free UK delivery available on orders over £40, the business aims to provide an accessible and straightforward shopping experience for customers across the United Kingdom.

Extensive Product Range for Every Need

The store offers a diverse selection of products organized into key categories including Pens, Notebooks, Art, Craft, Gifts, and Home & Office. Within these sections, customers can explore offerings such as fine writing pens, from luxury fountain pens to everyday gel and rollerball options. The notebooks category features well-known brands and includes a variety of formats such as ruled, dotted, plain, and squared layouts to suit different preferences.

The Art and Craft segment is stocked with materials ranging from paints and inks, including products like Versafine Clair Inkpads and Alcohol Inks, to essentials such as brushes, canvases, and easels. The store also provides dedicated sections for Card Making and Kids' Crafts, making it suitable for a wide audience. For more structured writing and planning, diaries and a selection of premium and affordable pens are prominently featured.

Brands and Featured Products

First Stop Stationers works with recognized stationery brands, including Pilot, Leuchtturm 1917, Lamy, Pentel, Staedtler, Faber-Castell, Tombow, and Legami. The product listings highlight specific items such as the Pilot FriXion Point Clicker Synergy pens, Lamy Safari and Art Limited Edition models, Pentel EnerGel and Nature Special Edition rollers and gel pens, and various Leuchtturm and Moleskine notebooks. Discounted and sale items are regularly available, offering savings on selected lines.

Customer Service and Trust

The business emphasizes customer assurance through features such as a 30-day returns policy, next day delivery options (where available), and top-notch support highlighted by a Feefo Platinum Trusted Service Award. Payments are processed with PCI compliance to ensure security. The company is registered in the UK with company number 07082470 and VAT number GB 576 2802 23, with its registered office located at First Stop Stationers, Unit 3 Library Place, Manor Way, Chepstow NP16 5HZ.

By combining a broad inventory, reliable delivery options, and recognized service awards, First Stop Stationers positions itself as a dependable online destination for stationery, art supplies, and thoughtful gifts.