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Customer experiences with Fitlocks are sharply divided between highly satisfied and severely dissatisfied. Many positive reviews highlight fast response times, professional service, and fair pricing with no hidden fees. For lockout emergencies, technicians like Ben and Bojidar arrived promptly and explained costs upfront. Several customers felt safe and comfortable, especially women locked out at night. Positive reviews strongly recommend the company for its reliability and efficiency. In contrast, negative reviews report significant pricing disputes where quoted prices increased after work completion. One customer was quoted £100 but charged £250 due to an allegedly omitted part, leading to a heated argument. Another customer was not given a price before work and was initially charged £490 for three locks, reduced to £390 after complaint. A serious complaint involves the company entering a property without permission and lacking proper checks. Overall, while many receive excellent service, there are critical issues with price transparency and ethical conduct that potential customers should be aware of.
Last updated 4 months ago