Fittedmirrorsandglass Reviews

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fittedmirrorsandglass.co.uk
3.53
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.53 out of 5 by 134 Happy Customers

42.5%
12.7%
14.9%
14.9%
14.9%
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AI Review Summary Based on 134 reviews

Customers consistently report excellent product quality and helpful service, with very fast delivery often praised. Many reviews highlight easy ordering, good communication, and professional, careful installation. Conversely, recurring complaints focus on delivery delays that exceed advertised times, poor communication during delays, and items being left without proper packaging or safe placement.

What customers love
  • Excellent product quality
  • Helpful driver
  • Easy ordering
Common concerns
  • Expensive pricing
  • Packaging issues

Last updated 2 months ago

U

Customer service

Customer service - 2Experience - unhelpful unresponsive - 1Chances are you ll end up with a parking ticket going to this place like I did
A

Didn t even get to make my order

Didn t even get to make my order because they just ignore emails and don t answer the phone
D

Mirror became blotchy

Purchased a sizable mirror 6 months ago all came well packed and then installed it Now we noticed it was starting to develop blotches all over like smudges attempted to contact the company via different e-mail addresses but no reply Noticed some one else has had similar challenges Probably have to go to the CC company to get my money back as goods not fit for purpose
T

Bloody Awful service

Bloody Awful service Communication with the outfit was nonexistent Mirror was OK when it eventually arrive Unfortunately my installers had completed the job and left the site No delivery Communication and when it did arrive it was left leaning against the outside wall Just the bare mirror no packaging or protective cover A 2mtr x 1mtr mirror left outside with no protection No thought at all from this shower At 76 I would have struggled to move it without damage Rubbish
C

Never use this company

Never use this company They were unable to fix replace the cracked mirrored glass on one of our drawers which was fine However this took place in June We are now mid October chasing our refund religiously to then finally speak to someone on the phone JAMES today and be told that its not something he was going to deal with today and to call back tomorrow if not received This is not good enough considering we have been chasing a refund for 4 months and this should be made a priority I will never use or recommend this firm
W

A disgraceful service from this

A disgraceful service from this company who charged 40 for delivery to Northern Ireland and then took almost two weeks to realise that they don t actually deliver there How do you justify this Other GB companies can deal with the difficulties of carriage to NI - you have let down the people of this part of the UK
A

AVOID AT ALL COSTS

AVOID AT ALL COSTS I sent for two mirrors and one never left the van as it was damaged and the other was placed in my garage and signed for by my 75yo mother When I cam back from working away a week later the mirror was still in the same place where is was delivered and never touched This one was also damaged They come with no protection at all not even corner covers I was offered a refund for the one they took back and told because my elderly mum signed for the other one unchecked I would have to stand to the cost of it The attitude of the manager that called me was rude and aggressive and he put the phone down on me I would avoid this company at all costs and never use them again I have now raised this dispute with my credit card company
A

Avoid Using This Company

Avoid using this company they do not deserve your hard earned I ordered a mirror on the 31st of December and only just received it last week No communication no response to my emails just money gone from my account and seemingly nothing in return I am yet to receive an apology or a response The mirror also arrived with damage to the foil backing and zero wrapping or protection It s amazing it arrived in one piece at all My advice would be to look elsewhere and select a company who has the ability to communicate common courtesy takes pride in what they do and who actually wants your business now and in the future
A

Damaged mirror installation

Damaged mirror installation The mirror arrived and was installed very dirty They told me not to touch it for 24 hours When I did clean it there was a very deep scratch They were good sending someone to check However the specialist said the scratch was too deep to correct and taking the mirror down would cause damage to the wall and they cannot take responsibility for the damage I paid 407 for a scratched mirror No courtesy or compensation Definitely NOT Recommended from me
W

Poor Customer Services re Delivery

NO information or communication regarding a delivery for a basic order for a mirror Emails sent and calls made no delivery date provided Extremely poor standard of customer services Still waiting a small mirror ordered 22nd May 2025

About Fittedmirrorsandglass

Bespoke Glass and Mirror Projects

United States

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Frequently Asked Questions

Fitted Mirrors & Glass offers Standard & Low Iron Mirrors, Tinted Mirrors, Antique Mirrors, and Specialist Mirrors.

They offer Standard, Low Iron, Patterned, and Specialist Glass, as well as Laminated and Fire-Rated Glass, Double Glazed Glass, and Glass Splashbacks.

Yes, the company provides custom-made mirrors and glass products, including cut-to-size glass and custom mirrors with various finishes.

Delivery is within 7-10 days of ordering, with a fast UK delivery promise within 10 working days. The company uses its own vans for delivery.

Yes, the company offers a price-match guarantee along with a satisfaction guarantee and free no-obligation quotes.

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About Fittedmirrorsandglass

Fitted Mirrors & Glass: Bespoke Glass and Mirror Solutions

Fitted Mirrors & Glass is a UK-based provider of custom-made mirrors and glass products, operating from its website fittedmirrorsandglass.co.uk. The company offers a range of services including cut-to-size glass, custom mirrors, splashbacks, and shelving, supported by a fast UK delivery promise and an instant quoting system.

Founded on the belief that the right glass or mirror feature can transform a living space, Fitted Mirrors & Glass serves customers involved in home improvement and property development projects. The team has years of experience and works with what the website describes as top-of-the-range machinery for cutting, polishing, and beveling to achieve a professional finish. The company emphasizes quality, fast turn-around times, and a price-match guarantee.

Product and Service Offerings

The site outlines several mirror categories, including Standard & Low Iron Mirrors, Tinted Mirrors, Antique Mirrors, and Specialist Mirrors. Glass offerings include Standard, Low Iron, Patterned, and Specialist Glass, as well as Laminated and Fire-Rated Glass, Double Glazed Glass, and Glass Splashbacks. Customers can request custom sizes and finishes. The website features an instant mirror quote and instant glass quote tool for quick estimates.

Delivery and Service Details

Delivery is described as fast UK delivery within 10 working days of placing an order, with the company using its own vans for 7–10 day delivery depending on location and order size. The company also provides a templating and fitting service, supplies fitting kits, and offers direct-to-door delivery with damage confirmation before leaving. Customers are notified by the driver with arrival time updates.

Customer Feedback and Company Information

The website showcases customer reviews sourced from Trustpilot, highlighting aspects such as easy website navigation, helpful staff, accurate sizing, and reliable delivery. Fitted Mirrors & Glass Limited is listed with a CRN and VAT number, and the site includes links to its Terms and Conditions, Privacy Policy, Returns Policy, and blog, which covers topics like double glazing and kitchen design ideas.

For inquiries, customers can call 020 7737 1430 or email [email protected]. The company states that it provides free no-obligation quotes and will replace products within ten days if a customer is unhappy with the order.