Fittedmirrorsandglass Reviews

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fittedmirrorsandglass.co.uk
3.53
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.53 out of 5 by 134 Happy Customers

42.5%
12.7%
14.9%
14.9%
14.9%
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AI Review Summary Based on 134 reviews

Customers consistently report excellent product quality and helpful service, with very fast delivery often praised. Many reviews highlight easy ordering, good communication, and professional, careful installation. Conversely, recurring complaints focus on delivery delays that exceed advertised times, poor communication during delays, and items being left without proper packaging or safe placement.

What customers love
  • Excellent product quality
  • Helpful driver
  • Easy ordering
Common concerns
  • Expensive pricing
  • Packaging issues

Last updated 2 months ago

W

Not fast delivery as advertised

The fast delivery as advertised is anything but fast The website says as fast as 48hrs but it s 10 working days If like me you re thinking about choosing these guys for their advertised fast delivery then think again Terrible customer service too
L

Appalling service and telephone manner

Appalling service and telephone manner very condescending Staff had no idea about stock on website and which items were available Do not purchase from them Shocking way to in a business
A

Slow Inefficient and Unpleasant Service

I can only resonate with other one star reviews It seems this business owner staff have not learned anything from the customer feedback To summarise the experience in three words SLOW 7 days from ordering to delivery INEFFICIENT chasing needed failed delivery UNPLEASANT CS awful delivery that will dump your order by the main entrance with lots of unhappy moaning The fast delivery stated on the website is untrue I had to contact the CS several days after the order was placed to find out the status I was told the mirror would be with me the following day I asked what time was the delivery scheduled for I received no reply I cancelled all my clients work appointments to wait for the mirror It never arrived The following day I was told the driver called me but it went into the voicemail It turned out that the driver did not read well the telephone number that was copy paste hence with no error But no one rang the doorbell The CS has a bad I don t want to be here attitude The following day the mirror arrived after me waiting outside in the rain for the driver who could not find the address He did not seem to be familiar with the GPS and online maps Before he arrived saying hello the driver said I cannot carry the mirror upstairs The mirror was large and completely lacking any packaging One is just expected to carry that naked unprotected mirror by oneself The driver reluctantly carried it with me to the building 4m and left it by the main entrance not willing to help it put in the lift I had to ask our domestic team to help me load the mirror All in all I have been redecorating my flat I received lots of deliveries in the last few weeks I had no issues with any delivery whatsoever except for this hellish experience with Fitted Mirrors and Glass Do not hesitate to pay a few extra pounds elsewhere getting a civilised service rather than dealing with the negative people hating doing what they offer as the service
J

Extremely bad customer service

I ordered mirror and was expecting it to come in 7 days maximum as it says on website or at least an update by email of my current delivery status Yet there is nothing it has been 15 days already I ve sent them 3 emails but haven t received any replies I ve called them but didn t get any answer either so I will wait few more days and then I ll try to redeem my money back through bank Extremely unacceptable customer service
R

INCOMPETENT

AVOID Terrible company Could NOT careless
B

Avoid at all costs

Website stated that my mirror would be dispatched within 48 hours After 5 working days I called for an update and was total it would be between 7 and 10 working day I called again and spoke to a woman who gave at least 5 excuses for why my order was taking so long I ve received my mirror at 8am this morning no warning or dispatch email No curtesy phone call to say when it was being delivered literally 0 communication The driver was awfully rude Would NOT recommend or buy from this company in the future Awful experience rude driver and dreadful customer service
L

DO NOT BUY FROM HERE

I ordered quite afew different sizes of mirror to get an email saying couldn t work with my measurements could I do again in mm I did and email to get a reply saying still can t do and to do in inches to witch I replied I did that the first time to then be told that the Older guy has more patience then him and to resend said measurements AGAIN after 4-5 weeks of bk and forth it wasn t done so many excuses of y not I just asked for a refund to be told they would happily send me back half And when question y only half because they started the order already witch I was told it wasn t and to wait 10 days in the last email we r now at the point of they won t refund me and saying they will send my original order that they already said they couldn t cut to that size DO NOT BUY FROM HERE
F

Their website says 24 to 48 hours lead

Their website says 24 to 48 hours lead time Order two small mirrors and been waiting 5 days already Contacted them and now been told a further 5 to 7 days before dispatch In total for two small mirrors it will take nearly 3 weeks
G

Absolutely dreadful service

Absolutely dreadful service Avoid at all costs They delivered my mirror with no sensible packing suction cups or any ability to move it from the van The driver refused to touch it the office refused to help so it was sent back No communication or warning about poor delivery method at any stage in the sales process Since then i have not had a single response to my emails So i am out of pocket and no mirror
J

Dreadful service

Dreadful service no communication everytime you ring the order is out for delivery whatever that means 5 day delivery is now at two weeks Wouldn t touch them with a barge pole again

About Fittedmirrorsandglass

Bespoke Glass and Mirror Projects

United States

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Frequently Asked Questions

Fitted Mirrors & Glass offers Standard & Low Iron Mirrors, Tinted Mirrors, Antique Mirrors, and Specialist Mirrors.

They offer Standard, Low Iron, Patterned, and Specialist Glass, as well as Laminated and Fire-Rated Glass, Double Glazed Glass, and Glass Splashbacks.

Yes, the company provides custom-made mirrors and glass products, including cut-to-size glass and custom mirrors with various finishes.

Delivery is within 7-10 days of ordering, with a fast UK delivery promise within 10 working days. The company uses its own vans for delivery.

Yes, the company offers a price-match guarantee along with a satisfaction guarantee and free no-obligation quotes.

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About Fittedmirrorsandglass

Fitted Mirrors & Glass: Bespoke Glass and Mirror Solutions

Fitted Mirrors & Glass is a UK-based provider of custom-made mirrors and glass products, operating from its website fittedmirrorsandglass.co.uk. The company offers a range of services including cut-to-size glass, custom mirrors, splashbacks, and shelving, supported by a fast UK delivery promise and an instant quoting system.

Founded on the belief that the right glass or mirror feature can transform a living space, Fitted Mirrors & Glass serves customers involved in home improvement and property development projects. The team has years of experience and works with what the website describes as top-of-the-range machinery for cutting, polishing, and beveling to achieve a professional finish. The company emphasizes quality, fast turn-around times, and a price-match guarantee.

Product and Service Offerings

The site outlines several mirror categories, including Standard & Low Iron Mirrors, Tinted Mirrors, Antique Mirrors, and Specialist Mirrors. Glass offerings include Standard, Low Iron, Patterned, and Specialist Glass, as well as Laminated and Fire-Rated Glass, Double Glazed Glass, and Glass Splashbacks. Customers can request custom sizes and finishes. The website features an instant mirror quote and instant glass quote tool for quick estimates.

Delivery and Service Details

Delivery is described as fast UK delivery within 10 working days of placing an order, with the company using its own vans for 7–10 day delivery depending on location and order size. The company also provides a templating and fitting service, supplies fitting kits, and offers direct-to-door delivery with damage confirmation before leaving. Customers are notified by the driver with arrival time updates.

Customer Feedback and Company Information

The website showcases customer reviews sourced from Trustpilot, highlighting aspects such as easy website navigation, helpful staff, accurate sizing, and reliable delivery. Fitted Mirrors & Glass Limited is listed with a CRN and VAT number, and the site includes links to its Terms and Conditions, Privacy Policy, Returns Policy, and blog, which covers topics like double glazing and kitchen design ideas.

For inquiries, customers can call 020 7737 1430 or email [email protected]. The company states that it provides free no-obligation quotes and will replace products within ten days if a customer is unhappy with the order.