Flogas Reviews

Speedy process from site survey to tank installation Installation relatively problem-free All good so far Then Telemetry system installed but never connected Once connected was told I still had to call to order because my account not updated with auto-ordering That done I watch the gauge which shows red at 30 slowly drop still no delivery Now at 11 told I m on Priority Schedule list 2 hours later Orders call Delivery within the next 7 days 11 will probably last but why the stress That said great people at every interaction FloGas leadership team should support those great people with a system that works Less stress for the staff less stress for the customer surely a win win I see bland responses to some customers how about saying what FloGas is going to actually do to resolve the problem long term ie identify root cause and develop a lasting solution

Ordered my gas Didn t arrive for nearly 6 weeks by which time we had run out We were without gas for several days and had to work extremely hard to get an emergency supply I have now had a conversation with Joel from customer service who has been very helpful and so I have edited thispost accordingly I hope that my next series of deliveries are a little less exciting

We finally received the delivery of our new LPG tank yesterday after 6 months of trying to contact the sales representative for my area Eventually I managed to contact a representative from a different area his name is Ian and was really helpful and things started to move very quickly and well organised right up to the delivery and installation of the tank The Install team were very helpful and professional Just a shame it took so long Kind regards Nick Tomkins

We are very pleased with the offer that we were given but it was very difficult to maintain communication with the sales team But we came through in the end and are pleased with the contract and subsequent service given

Initial appointment fast and good Installation good Failed on overkill size of hole required - excessive for small tank I ordered 3 ton of pea shingle when it became apparent 6 ton was required This should have been advised by Flogas which meant another delivery couldn t be made for 3 days and I will have to employ a digger man a further days labour to complete the backfill Not good enough

Like site engineer Jamie was excellent in assisting us when it came to the dig for the pit tank thank you JamieDislike Not much after service to explain how things work as a new customer Credit control just wanted you to sign up to a direct debit - no time taken to make sure customer understands and happy with payment agreement

I found the website easy to use and navigate However once my order had gone through I noticed the delivery had been increased from 4 95 to 9 95 without warning I ve been trying to reach customer services but can t seem to get through - disappointing and not what I expected

Switch process was a trifle disjointed Had the welcome email account details after the lorry had come filled up the tank with 963L This was not authorised by ourselves as we are low users we did not want a full fill Not the start we wanted but Rick in customer services was very helpful

I don t know what has happened to the FloGas web sit3 and ordering system I tried many times over two weeks to get into the system then had great difficulty ordering the bottles I needed Why do companies keep updating web pages and consistently make them worse than they were Don t worry FloGas you are not alone in making web pages and ordering systems worse

then3 stars are for Mack in customer services not impressed with the increase i ordered gas 3 days before price rise but have to pay the rise because they cant deliver until then they dont work weekends