


Based on authentic user experiences
Prakash Chandra
6730 reviews
N/A
1 year ago
I would give them negative 5stars -5
I would give them negative 5stars -5 if it was possible They are scammers and they do not want to issue refunds and although the booking was made through their website they conveniently now point out to another company probably spawned out of their original one And they have no reliable contact information on how to get refund from flyleveleurope by the time they will give info it will yet another subsidiary called flylevelspain and then flylevelbarcelona perhaps 1
RJ Tabit
6730 reviews
N/A
1 year ago
Worst airline ever LAX
Worst airline ever LAX to Barcelona cost me 1000 one way as I booked with Iberia Airlines which is owned by IAG Shouldn t be bad right Iberia Airlines is at least a DECENT NAME I get to the gate and I see a plane named Level I was told nothing more than to get onto this plane or I d miss my flight and lose my luggage There were over 200 of us packed like sardines for an entire 11 hour flight No food water nothing The smell was so bad I almost threw up twice Apparently you had to buy food before the flight not in-flight Unbelievable that both Expedia and IAG could be in partners in this fraudulent activity I didn t pay for a low cost carrier yet I received one With the present state of the airline industry I m going John Madden style from here on out If I can t drive or take a train it can wait
Gezabel Perotti
6730 reviews
N/A
1 year ago
Worst experience in an airline ever
Worst experience in an airline ever The crew is terribly rude I have never met so many rude hostesses in my life and I travel a lot I was shocked when I landed I tried to speak to several of them for this reason and they all answered badly to me for no reason I have an acquaintance who experienced the same problem with the crew of this airlines which is very peculiar I started to think there might be some internal problem with the airline for which the crew must be very stressed because I never had this sort of problem before
Luciano Oliveira
6730 reviews
N/A
1 year ago
2 years now and no Refund
I am having the same issue as everyone else Had a refund due two years now for my wife and two girls flight that was canceled before the pandemic They keep sending their stupid refund bank form I have filled that twice and nothing happens and they keep giving excuses AVOID THEM at any cost
Sjoerd Verhagen
6730 reviews
N/A
1 year ago
Company went bust to avoid refunds but still operates
Apparently flylevel com sell flights from different companies The company that my booking was with LEVEL Europe went bust last year So despite the website still operating and all I cannot use my May 2021 voucher or get a refund for it
Lisa
6730 reviews
N/A
1 year ago
Na een jaar nog steeds geen voucher of refund
Vorig jaar had ik een retour ticket gekocht via FlyLevel voor maar liefst 149 euro Vanwege corona was de vlucht gecancelled wat logisch is Alleen wat mij echt heel erg tegenvalt is dat ze nooit een refund of voucher hebben gegeven Dit noem ik scam en ik heb ze vaak genoeg proberen te bereiken Ik stap morgen naar de politie toe om er serieus werk van te maken Ik heb ze namelijk genoeg kansen gegeven en lang genoeg gewacht Last year I bought a return ticket via FlyLevel for no less than 149 euros Because of corona the flight was cancelled which is logical Only what really disappointed me is that they never gave me a refund or voucher This is what I call scam and I have tried to reach them often They are unreachable I will go to the police tomorrow to do something about this because I have given them enough chances and I ve waited long enough
Natalya Chandre
6730 reviews
N/A
1 year ago
Worst ever
Although I booked my flight with Iberia I got an email informing me I will be flying level Next email informed me that I will need to PURCHASE onboard meal and beverage and headphones blanket and pillow I called Iberia airlines to question meal purchases and was told since the flight is longer then 5 hours I will provided with a meal and beverage WRONG I flew internationally many times before and never had such a horrible experience Apparently I purchased a seat and fresh air and would have to buy my LEVEL of comfort The seat was uncomfortable service pretty bad-i had to practically yell to get a glass of complimentary water And meals-had to be purchased But if you purchas a meal then you would also have to purchase a seat number and i simply refused to pay for that All in all as a result of this experience I will do my very best to avoid Iberia airlines and therefore Level Stay away
Vern
6730 reviews
N/A
1 year ago
FlyLevel - the No Communication Airline
I understand that airlines face tough times My flights booked with FlyLevel had been cancelled several times Frustrating is that they promise a refund but it doesn t come Their communication is lousy No email address which makes it impossible to send supportive documentation The FlyLevel emails are all no-response emails which means you cannot respond It is like talking to somebody and telling him her but I don t want to listen to your response Are we in jail or what Forget to reach somebody by phone somewhere in Spain Just stay away from them It saves you trouble and money
Burak G ll
6730 reviews
N/A
1 year ago
This scammers went bankrupted just a
This scammers went bankrupted just a while ago grounding all their flights If you had a ticket with them you need to file a claim from a website that is not even English Oh by the way you need to pay 50 to be able to file a claim Main company IAG is still operating and running multiple airlines but Level is going bankrupt and not paying people s money Pathetic executives
Eileen
6730 reviews
N/A
1 year ago
No service- was overcharged on a seat
No service- was overcharged on a seat assignment and Trying to get refund back No beverage no food an attendant did allow me to move my seat- no frills-