S
siobhan nugent
Shocking first use of the food village
Shocking first use of the food village app App hung mid order and i went in to order again a double order had gone through Cancelled immediately within 10 seconds and only received a half-refund This is shoddy but not illegal I guess as it is contained within their terms and conditions What is illegal however is that i turned off auto top up explicitly because i wanted to control spend within the app However they took a topup Customer service said that this is because we never want a child to go hungry Yeah right No auto topup means no auto topup It was an unauthorised charge to my account They re not being very forthcoming with the refund either I just want my money back to close my account Never again Ps report going to the financial ombudsman regarding intentional unauthorised bank account debits