Fossil Reviews

Name: Fossil
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 3.59

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3.59

134 reviews

Good Rating

Based on authentic user experiences

Rated 3.59 out of 5 by 134 Happy Customers

BobY

6777 reviews

N/A

8 months ago

Excellent Service

After sending UPS my 20 year old Fossil watch to the Dallas Tx repair center for a new crystal on 2-28-19 I then thought maybe I should read reviews about their service Wow It sure looked as though I made a mistake both is sending it to them and especially not reading the reviews before doing so But my experience with the service center was far different than what I ve predominantly seen documented here UPS tracking info confirmed that the Center received the watch on 3-6-19 On 3-12-19 I received by email a quote for the crystal replacement 37 11 including 8 50 shipping and 2 11 tax I immediately paid the invoice On 3-14-19 I received an email from the repair center advising that the watch was on its way back to me Today 3-19-19 it arrived in perfect condition That is 20 days from the day I shipped it to Fossil to the day it arrived back to me repaired as requested well within the 2 to 4 wks promised by the company Total cost 51 24 14 13 for UPS shipping to Dallas plus 37 11 for a new crystal return shipping and tax I am completely satisfied with the service I received from the Fossil Service Center FG Services in Dallas Tx

Tobia Loschiavo

Had a problem with my watch twice

Had a problem with my watch twice They replaced it with a brand new one Customer support was the best I have ever experienced

Emily Jones

Don t hesitate buy this one

Love Fossil wallets I would recommend this to anyone They last forever I have several of them so I can change color once in a while

Samantha

Fantastic customer service from Fossil UK

My husband ordered myself a watch from Fossil and it arrived with the screen badly scratched I contacted them by phone and was told I d be emailed to deal with the problem within 48 hours It took less than an hour for me to receive the email with instructions I was informed that the watch was out of stock so they would need to repair it for me so I requested a refund instead They agreed offered me 30 off my next order as an apology and asked me to return with the prepaid label in the box When I got to the post office the label wasn t prepaid but I still sent it back I informed customer service of this and the tracking number so they can let me know when the item arrives Less then 12 hours later I have an email confirming the refund and with a code to quote over the phone for the refund of my postage I didn t even have to ask for the postage back I couldn t be more happy with the customer service I will definitely be ordering again Thank you Fossil UK

Ida

Thank you Catherine for your help

I own one watch already bought from store but this time I ordered online with free engraving Great as you get 15 if your register with them online I bought lovely watch as a gift for my husband I made an error in my engraving and when I realised and called them it was already done and ready to be shipped I knew it was my fault so I didn t expect anything big but I was wrong Catherine from Fossil Customer Support Team helped me and managed to get them to do another one with the right engraving So lovely She also called me to keep me updated and emailed me which is great I was so worried that the gift I wanted to give is going to be wrong but now I have a piece of mind I m planning to buy my friend a watch as a gift and now I know it has to be Fossil one As not only great watches but also amazing customer service So pleased with this Thank you Catherine againIda

Jules Svilenov

Totally brilliant service all round

Totally brilliant service all round Including the packaging and correspondenc Really happy with my backpack and would highly recommend Fossil

Sauciuc Valeria

Love Fossil

I have ordered a bracelet for my partner He loves it Great value for the money It was delivered just in time in great packaging Thank you Fossil