Frankgreen Reviews

Fantastic

I ve ordered several times for myself and for gifts from Frank Green I ve always received amazing customer support and shipping times as well The quality of the product is fantastic Recently I had an issue with the wrong colour of a bottle being sent to me and Cindy in customer service was super efficient and helpful and went above and beyond to rectify the issue Truly some of the best customer service out there

Customer service 10 10

Absolutely love my Frank green drink bottle super easy to clean keeps my water cool and therefore it comes with me everywhere The strap broke on mine and I emailed them evidence with no hesitation they offered me a replacement strap Couldn t be happier with their service

The team are absolutely amazing

The team at Frank Green are absolutely amazing - great customer service so easy to work with such a quick response as well My bottle strap snapped in the morning on the way to work so I messaged Frank Green on Facebook to inquire about warranty replacements and by lunch time they had organised a brand new one to be shipped to me So lovely - would definitely recommend

Great colours good replacement parts

Great colours and really clever considered design I recently bought a new hot pink 1L bottle and accidently dropped the bottle from on high and cracked the lid This was totally my fault and did not expect the bottle and lid to survive the fall unscathed Was very sad that i d broken it but was absolutely delighted to discover that they sell replacement lids at a reasonable cost The new lid was even delivered within 48hrs of ordering Even better the replacement part was just the lid not the strap and strawer as well so no extra wastage plastic the package was tiny - without a heap of extra plastic and bubble wrap So good and I could have also selected a different colour if I wished to mix things up a bit

Cindy at Frank Green is amazing

Cindy at Frank Green is amazing I ordered a Frank Green re-useable bottle 1L as a gift On delivery a dent was motivated unsure whether this was due to the courier or faulty already Cindy organised for a replacement bottle to be sent out completely free of charge Plus the bottles are amazing so definitely recommend Frank Green and Cindy for any problems

Leaking mouth piece

i purchased a black water bottle and LOVE the look and design when i filled it for the first time it leaked around the drinking piece on top of the lid i emailed Frank Green and received a response within 24 hrs - after some brief communication i was sent a replacement lid with no hassle i will certainly purchase from Frank Green again

From the moment we contacted Frank i received excellent support

From the moment we contacted Frank Green to return an unused item i was treated as a VIP customer The service i received was first class with a special thanks to Cindy from the Customer Experience Team If only other businesses could take a leaf out of your service

Love both my frank green coffee cup and

Love both my frank green coffee cup and water bottle Customer service was awesome as I had an issue with my bottle and emailed frank green with prompt response and very helpful to solving my issue One very happy customer oh and my kids love their bottles aswell

Impeccable Customer Service

I unfortunately broke the lid of my waterbottle by accident their customer service was great They quickly got back to me and informed me I was allowed a free replacement lid which made me so so happy I love this brand their products and will definitely keep ordering from them Time and time again Highly recommend