


Reusable Cups and Bottles, Stainless Steel Cups – frank green Australia
Based on authentic user experiences
Tonya Abbott
6735 reviews
N/A
1 year ago
Excellent friendly customer service
My first bottle is still going strong after 2 years and has kept my drinks ice cold throughout I recently ordered a second smaller bottle looks great but had a minor issue with the straw lid I contacted customer service who have supplied a replacement lid for me I received excellent and friendly customer service Thank you to Frank Green
Emily Blake
6735 reviews
N/A
1 year ago
Fantastic
I ve ordered several times for myself and for gifts from Frank Green I ve always received amazing customer support and shipping times as well The quality of the product is fantastic Recently I had an issue with the wrong colour of a bottle being sent to me and Cindy in customer service was super efficient and helpful and went above and beyond to rectify the issue Truly some of the best customer service out there
Kirsty Camilleri
6735 reviews
N/A
1 year ago
Customer service 10 10
Absolutely love my Frank green drink bottle super easy to clean keeps my water cool and therefore it comes with me everywhere The strap broke on mine and I emailed them evidence with no hesitation they offered me a replacement strap Couldn t be happier with their service
Andie-Lee Cilliers
6735 reviews
N/A
1 year ago
The team are absolutely amazing
The team at Frank Green are absolutely amazing - great customer service so easy to work with such a quick response as well My bottle strap snapped in the morning on the way to work so I messaged Frank Green on Facebook to inquire about warranty replacements and by lunch time they had organised a brand new one to be shipped to me So lovely - would definitely recommend
Shan Tweeds
6735 reviews
N/A
1 year ago
Great colours good replacement parts
Great colours and really clever considered design I recently bought a new hot pink 1L bottle and accidently dropped the bottle from on high and cracked the lid This was totally my fault and did not expect the bottle and lid to survive the fall unscathed Was very sad that i d broken it but was absolutely delighted to discover that they sell replacement lids at a reasonable cost The new lid was even delivered within 48hrs of ordering Even better the replacement part was just the lid not the strap and strawer as well so no extra wastage plastic the package was tiny - without a heap of extra plastic and bubble wrap So good and I could have also selected a different colour if I wished to mix things up a bit
Maddi
6735 reviews
N/A
1 year ago
Cindy at Frank Green is amazing
Cindy at Frank Green is amazing I ordered a Frank Green re-useable bottle 1L as a gift On delivery a dent was motivated unsure whether this was due to the courier or faulty already Cindy organised for a replacement bottle to be sent out completely free of charge Plus the bottles are amazing so definitely recommend Frank Green and Cindy for any problems
Paula
6735 reviews
N/A
1 year ago
Leaking mouth piece
i purchased a black water bottle and LOVE the look and design when i filled it for the first time it leaked around the drinking piece on top of the lid i emailed Frank Green and received a response within 24 hrs - after some brief communication i was sent a replacement lid with no hassle i will certainly purchase from Frank Green again
Alexander Sismanis
6735 reviews
N/A
1 year ago
From the moment we contacted Frank i received excellent support
From the moment we contacted Frank Green to return an unused item i was treated as a VIP customer The service i received was first class with a special thanks to Cindy from the Customer Experience Team If only other businesses could take a leaf out of your service
My Life
6735 reviews
N/A
1 year ago
Love both my frank green coffee cup and
Love both my frank green coffee cup and water bottle Customer service was awesome as I had an issue with my bottle and emailed frank green with prompt response and very helpful to solving my issue One very happy customer oh and my kids love their bottles aswell
Anna
6735 reviews
N/A
1 year ago
Impeccable Customer Service
I unfortunately broke the lid of my waterbottle by accident their customer service was great They quickly got back to me and informed me I was allowed a free replacement lid which made me so so happy I love this brand their products and will definitely keep ordering from them Time and time again Highly recommend