Customers consistently report fast delivery and high product quality, with frequent praise for the service. Many reviews highlight easy website navigation and good pricing. Conversely, recurring complaints focus on expensive delivery fees and issues with delayed or failed deliveries. Some negative reviews also mention poor packaging leading to product damage. Overall, the experience is positive but marred by logistics and cost concerns.
Last updated 1 month ago
CupsDirectis an online wholesale supplier of food and drink packaging, serving street food vendors, deli shops, cafés, pubs, and other businesses across the UK. Based at cupsdirect.co.uk, the company provides a broad range of single-use, reusable, biodegradable, and compostable products for the food service industry.
CupsDirect offers an extensive selection of catering disposables, including paper and plastic food containers, paper coffee cups, water cups, barware, and PET smoothie cups. The catalogue features multiple product lines designed for different foodservice needs, from hot and cold beverages to prepared meals and takeaway foods.
The platform stocks several paper cup ranges, including premium hot paper cups for coffee and tea, original hot paper cups, and kraft ripple hot cup ranges in multiple sizes. Complementary items such as cup lids, including bio recyclable sip lids and uniLid hot cup lid ranges, as well as carry trays and holder options, are available to complete the disposable coffee service setup.
For cold beverages and food storage, CupsDirect provides diamond PET smoothie cup ranges, clear cold cups, and deli food box ranges. The site also lists black and kraft food trays, aluminium foil tray ranges, and various bento and clamshell container options, including bagasse and kraft brown alternatives.
Environmental considerations are addressed through bagasse food trays and containers, described as certified compostable, plastic free, and suitable for both hot and cold food. These are presented as an alternative to polystyrene and other less sustainable materials, with customer reviews often highlighting quality and environmental benefits.
The site highlights use cases across multiple sectors, including coffee shops, catering companies, schools, hotels, events, and conferences. Products are shown in use by businesses such as donut shops, taquerías, and other street food outlets, indicating practical applications for mobile and retail food services.
Customer reviews are featured prominently, with ratings and feedback displayed across product pages. The site also outlines delivery options, including free mainland UK delivery on orders over £100, accepted payment methods, and support contact details via WhatsApp and standard messaging on weekdays.
CupsDirect offers resources such as product samples, a rewards programme, and access to business documents including trading terms and privacy policies. The platform supports custom branding options on selected paper cups and provides industry-specific guidance for different sectors, reinforcing its role as a B2B packaging supplier.