Frome Reviews

When we gave this as a gift we bought it ahead of time the frame was broken and we were denied a refund Sad

After I had made my purchase they released a free shipping promotion and when I contacted them they said it was too late to apply the offer however it took almost a week for them to ship out my item giving them plenty of time to update my purchase This is like the bait and switch method in a way miss leading with terrible customer service plus the artwork looks awful in real life IMO

I was incredibly disappointed in the phone case and service The phone cases look amazing online I ordered three cases- one for me and one for each of my daughters What arrived was something not at all like we anticipated The pattern on the phones is great but the quality is terrible I was super disappointed that there is a completely open top and bottom How would that provide any protection I sent an email asking about this and I was told that if I scrolled down and looked I could find a picture of the open ends of the case I should not have to do an exhaustive search on a website for specific details on a product The fact that there are no returns at all shows that this is not a company that backs their product at all

The case is terribly designed as you can not press any of the side buttons with it on This was for the more durable case they offer and it was for the Iphone 14 pro max I had the smaller case for the 11 pro max before and it worked great and got this one for more protection but it just doesnt work at all Waste of 60 dollars

Ordered this over 3 weeks ago We live only 2 States away from California Frome says they shipped it FedEx won t tell me anything So much for getting this on time Can t review the picture itself but don t expect to get it anytime soon if you order one As for me this will be the only one I buy from Frome with poor customer service like this

This company is a scam If you want to return your Frome or exchange you they make you ship it to Lithuania which costs more than the Frome so returns are basically not an option at all Customer service is very poor

About their phone cases The phone case itself is gorgeous however it doesn t actually fit my iPhone 13 Pro Max I can t post a picture because it s on my phone but the case sits right up against one of my cameras and is not evenly spaced as it should be which causes it to bubble slightly at the top And the case is super thin I probably should have purchased the more expensive version for more protection this one is way too thin to protect anything And it has way too many large open holes the top and bottom are nearly completely open except for corner pieces holding them to the phone and both of the side have large openings that expose too much of the phone if it were dropped Overall extremely disappointed with this purchase and I unfortunately bought 3

Ordered on 12 10 2021 Told ships within 3-6 days from California it is now 12 17 2021 and have heard NOTHING from this company This was to be a fine Christmas gift and now it appears that isn t going to happen HORRIBLE COMPANY HORRIBLE CUSTOMER SERVICE WILL NEVER DO BUSINESS WITH THEM EVER AGAIN And don t bother emailing them because they cannot be bothered to respond

I m not sure how this company gets anything more than 1star I haven t received my order that was placed over 2 weeks ago UPS says the box was empty so they didn t deliver it I have sent numerous unanswered emails to this company The phone number they put in their emails is not a working number I can only assume that I have been ripped off by this company because they absolutely won t respond to my emails UPDATE Just read this company s response to my review I stand by my original review of them It took 4 weeks to finally get my order Yes they did finally respond to my emails but only to blame everyone else for their shortcomings in customer service much like they did in their response to my review Also they aren t even smart enough not to have a package delivered without their branding on it this close to a holiday Now it is no longer a surprise as to what it is Stay clear of this company

I accidentally ordered a case for an iPhone 13 instead of a 15 - that s my mistake I immediately ordered a case for the 15 and when I contacted Frome I was told that they don t accept returns When I saw the ad for the cases part of that language was 30-day returns - I wouldn t have ordered the case if they specified that they don t take returns So I m out 50 for the 13 case On top of that I don t like the case for the 15 - the colors are muted not at all like the colors in the ad and I don t like the plastic feel of the case So I m actually out 100 Don t use this company