Frontlinehobbies Reviews

Pathetic Service and Customer Support

Pathetic online shopping experience and total lack of customer service After waiting an inordinate period of time for my order to be fulfilled I rang the retailer The staff member could not explain why there was a delay but undertook to ring me back with the answer Suffice it to say I didn t get a call back which is consistent with previous experiences with this retailer Now have to turn to Fair Trading NSW in an attempt to get resolution

Awful dodgy customer service dirty damaged items

April 29 - purchased a large order most of the items on sale Bought for gifts that were never be gifted due to their disgusting condition May 12 - emailed disappointed that 1 of the items has brown liquid spilled on it almost all of the items were scratched dirty damaged marked Clearly VERY old stock likely used One had a price tag 2 less than sale May 15 - email reply sorry asked for photos I replied quickly lots of photos I was open to keep 1-2 items if the post was refunded considering it was for a large package the inconvenience of return May 18 - no response I emailed May 19 - no response I emailed May 20 - I called they said they d sort it by end of day Emailed later - they d send a return label I asked again if I could keep 1 item They said if I still paid full post cost for large package I asked if the label could be scanned at the post office as I don t have a printer the date of refund as next Afterpay payment was due 1 week They said the label HAD to be printed suggested go to Officeworks PAY to print I m disabled in a rural location no Officeworks similar already said the return is huge inconvenience as it s difficult to even leave the house once a fortnight even then that is for medical essentials an exhausting undertaking Paying to print their return label is absurd No response re refund date had to pay Afterpay payment to avoid fees cutting a huge amount out of my barely-surviving-already food budget May 21 - they said label HAD to be printed no other option Appalling considering the disgraceful condition of the items I suggested they print the label express post Why could they not think of this themselves I called to sort reiterated my situation No resolve promised to have it sorted That evening - they posted standard said it should take a few days I had said I live rurally it takes longer Recieved email label cost 14 95 I replied the label could ve been sent in prepaid envelope tracking for 4 75 added priority for 70c or an express envelope for 8 55 Added the following detailing their unlawful activities I stated These actions are breaches of the Disability Discrimination Act 1992 reportable to the Australian Human Rights Commission the Victoria Disability Services Commissioner under the following sections s5 Direct disability discriminations6 Indirect disability discriminations11 Unjustifiable hardships24 Goods services and facilitiess122 Liability of persons involved in unlawful actsAdditionally under Australian Consumer Law these actions are breaches of the Competition Consumer Act 2010 under the following sections s18 Misleading or deceptive conducts21 Unconscionable conducts29 False or misleading representations about goods or services Offences s151 s33 Misleading conduct as to the nature etc of goods Offences s155 s47 Multiple pricings54 Guarantee as to Acceptable Qualitys62 Guarantee as to reasonable time for supplyI am entitled to a full refund as outlined in the Competition Consumer Act 2010 under the following sections s259 Action against suppliers of goodss260 Major Failure to Meet the Guarantees261 How suppliers may remedy a failure to comply with a guaranteeI am entitled to request compensation as outlined in the Competition Consumer Act 2010 under the following sections s137D Compensation orders etc arising out of unconscionable conduct or unfair contract terms236 Actions for damagess238 Compensation orders etc arising out of other proceedingsThis entire process has been handled awfully unlawfully by Frontline Hobbies left me financially vulnerable exhausted distressed disappointed regretful The time energy that I ve had to may yet have to continue to invest in resolving this situation have caused undue stress anxiety taken away from the already precious little time energy I have day-to-day for minimal self care daily survival as a disabled person Frontline Hobbies should consider their actions honestly advertising items the maintenance quality control checking of items responses to requests the lack of response to the situation When I return the items I expect the refund to be immediately processed on return That took a LOT to prepare send but I m just SO sick of being taken advantage of dismissed spoken down to by awful retailers who are breaking the LAW 22 May - They apologised refund to be processed once scanned I asked to keep 1 item at 50 of cost They agreed I posted 28 May - Refund processed 16 days 10 emails 2 phone calls hours of research to communicate my consumer rights Go shop anywhere else don t support dodgy retailers

Pre-order Troubles - Customer Service fixed it

Had an issue with pre-order of MTG Commander deck with Frontline Hobbies Initially had a bit of trouble but after manager Luke got back to us he fixed our order and gave us a sufficient fair option to correct a previous mistake they made Thank you Luke for fixing up our order Great customer service

Impeccable service

Searching for a particular kit I found one on two local store sites I messaged both sites to confirm something about the model Only Frontline replied - out of shop hours and over the course of some friendly exchanges They got my order It arrived promptly and in good condition and was exactly as advertised Efficient and professional

Great staff

The team spent time with me to find the best option for me and ordered it in I would recommend these guys - they know their stuff