Fruugo Reviews

Home | Fruugo US

3.58
137 reviews
Great Rating
Based on 137 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

I never received my package I ordered

I never received my package I ordered it over a month ago
A

Still have not received the puzzle that

Still have not received the puzzle that I have ordered eta was 4 7 it is now 4 19
S

You just have to be more discriminating

You just have to be more discriminating with the help you render toward other people
M

The t shirt arrived exactly as it

The t shirt arrived exactly as it looked online and in a prompt manner One of my favorite shirts I have now and I would definitely buy from them again

I ve ordered and prepaid with

I ve ordered and prepaid with mastercard for a product Jurassic Indoraptor but I can t track my order through the tracking number I was sent via e-mail I really hope I haven t lost my money
J

very frustrated

Ordered a jacket at the end of November and still did not receive it by Christmas and I received an email saying that I should receive it by December 16th Have no idea where my package is because there s no tracking number Hope it still comes but very disappointed that I couldn t give to my son for Christmas
L

My 3 year old grandson was so excited

My 3 year old grandson was so excited to receive the Paddington Bear suitcase Due to a snow storm it had been delayed to arrive before Christmas but to see his smile when he opened the package was truly a Christmas moment for us both Just a few minutes after he ran to tell me that he loved his present n asked where it came from So I decided to have some fun n I said Windsor Gardens in London So we celebrated with Marmalade sandwiches Yes your suitcase was a huge hit n big thank you for having it available n giving him a Happy Christmas
S

Size was not as advertised

The T shirt had the graphic I expected - but the t shirt material was super thin and of low quality Also the fit was not correct The Extra Large I ordered fit more like an Extra Medium To sum up The graphic was great but the shirt was too small and too thin Hope this helps somebody considering an order with Fruugo
K

Need information clearly

I need a clear customer service link and My Account to track my 45 day old order I spent 45 minutes looking in most of fruugo com s US and British pages Logging in just takes me to shopping pages The link at the top right of the page never showed up My order has not showed up for 45 days Singpet hasn t contacted me
S

I m very disappointed in this company

I m very disappointed in this company I ordered two pairs of shoes in different sizes as I wasn t sure what size I needed I wanted to return the pair that didn t fit I followed the return procedures I went to mail them back and they said it would be 124 50 to return them First of all the shoes were only 84 00 Why couldn t you send me a shipping label so I wouldn t have to pay that much I will never order from you again

About Fruugo

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Fruugo is an international online marketplace headquartered in Finland, with Fruugo.us serving as its American portal. Its primary distinction is its focus on seamless cross-border e-commerce. Unlike domestic-focused platforms, Fruugo connects US consumers directly with a global network of retailers, primarily from Europe and the UK. It manages the complexities of international shopping—such as currency conversion, language translation, and import duties—within a single, localized checkout, offering access to unique products often unavailable through local US channels.

Fruugo acts as an intermediary to simplify the international shopping experience. Key services it manages include: displaying all prices in US dollars, providing a fully translated English-language interface, handling payment processing and order consolidation (even for items from multiple sellers), calculating and collecting estimated import duties at checkout, and serving as your primary point of contact for customer service. This means you interact with Fruugo for support, and they communicate with the international seller on your behalf.

Fruugo offers an extensive catalog aggregated from thousands of international sellers. Product categories include electronics, home and garden, sports equipment, fashion, beauty products, and niche hobbyist items. The platform is particularly known for providing access to European brands, designer goods, and specialty items that are less commonly found on mainstream US e-commerce websites.

As Fruugo facilitates purchases from international sellers, delivery times are typically longer than standard domestic shipping. Transit times can vary significantly depending on the seller's location and the shipping method selected. While Fruugo provides order tracking and updates, the physical fulfillment and shipping are handled by the individual retailer, which can lead to variability in exact timelines and packaging. It is advisable to check estimated delivery details provided at checkout and within your order confirmation.

Fruugo centralizes customer service, meaning you contact Fruugo directly with any order issues, and their team liaises with the seller. However, the specific return policy (including timeframes, conditions, and any restocking fees) is set by the individual seller. Fruugo facilitates the return process by providing instructions and support. Before purchasing, it is recommended to review the seller's specific return policy and ratings available on the product page.
Looking for Fruugo alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives

About Fruugo

Fruugo: A Global Online Marketplace

Fruugo.us serves as the American gateway to Fruugo, a prominent international online marketplace headquartered in Finland. The platform distinguishes itself by connecting consumers with a vast network of retailers and brands from across the globe, all through a single, localized shopping experience. Unlike marketplaces that primarily host domestic sellers, Fruugo's core strength lies in its ability to facilitate cross-border e-commerce seamlessly, offering US customers access to unique and diverse products often unavailable through local channels.

Core Functionality and User Experience

The website functions as a centralized hub where shoppers can browse and purchase items from international sellers without navigating multiple foreign websites or dealing with complex international logistics. Fruugo handles the critical aspects of cross-border trade, including currency conversion, language translation, customer service, and import duty calculations at checkout. This simplifies the process significantly for the end consumer, who can shop in US dollars, receive customer support in English, and see a clear total cost upfront.

Product categories on Fruugo are extensive, ranging from electronics, home and garden, and sports equipment to fashion, beauty products, and niche hobbyist items. The platform aggregates listings from thousands of sellers, primarily located in Europe and the UK, but also from other regions. This results in a catalog that often features European brands, designer goods, and specialty items that are less common on mainstream US e-commerce sites.

Key Features and Services

Fruugo provides several key services designed to build trust and convenience for its users:

  • Localized Shopping:Prices are displayed in the local currency, and the site interface is fully translated.
  • Integrated Checkout:The platform manages the entire payment and order consolidation process, even when items come from multiple international sellers.
  • Customer Support:Fruugo acts as the primary point of contact for any order issues, handling communication with the seller on the customer's behalf.
  • Delivery Tracking:Orders are tracked, and customers receive updates, though delivery times may be longer than domestic shipping due to the international nature of the shipments.

Considerations for Shoppers

While Fruugo offers a unique value proposition, shoppers should be aware of certain operational aspects. Delivery times can vary widely depending on the seller's location and the shipping method selected. While Fruugo manages customer service, the fulfillment and shipping are handled by the individual retailer, which can lead to variability in packaging and exact shipping timelines. Additionally, return policies are set by the individual sellers, though Fruugo facilitates the return process. It is advisable for customers to review seller ratings and product details carefully before purchasing.

Target Audience and Value Proposition

Fruugo is ideally suited for consumers seeking specific international brands, unique goods, or comparative shopping for items that may be priced differently across regions. It appeals to savvy shoppers looking for variety beyond domestic offerings and those who value the convenience of a managed cross-border shopping platform. By removing traditional barriers to international online shopping, Fruugo positions itself as a bridge to global commerce, offering American customers a window to a wider world of products.

In summary, Fruugo.us is more than just an online store; it is a facilitated global marketplace. It provides a streamlined, secure, and user-friendly environment for US consumers to confidently purchase from international retailers, expanding their shopping horizons with the reassurance of a centralized service managing the complexities of international trade.