Furniturerow Reviews

My husband and I was looking for a

My husband and I was looking for a sectional so we went Furniture Row The manager was the one who help us Robert Rodriguez and he was looking for what we needed in a sectional that was 109 in fabric They had leather sectionals but we were looking for fabric so he showed us one piece of a sectional that was in the warehouse It was comfortable so we said yes We got the sectional and it was so uncomfortable We called and talked to the manager that help us and he told us we can switch it with another sectional so we did The problem I have is that he didn t want to deal with us at all he didn t say hello when my husband said hello to him and wouldn t even look at us He just pushed us off on another salesman who was very nice and helpful Josh Shotts We will never shop there again

HORRIBLE experience with Furniture Row Aurora

I rated Furniture Row Aurora CO with a 1 because zero wasn t offered as an option We ordered a family room set including sofa loveseat and chair We also paid extra for frame and seat cushion upgrades It was delivered after waiting 32 weeks Within about seven weeks the cushions broke down and fail to provide support A third-party furniture technician sent to my home by Furniture Row concluded that the foam used to make the cushions is inferior - not furniture grade - and recommended replacement After two and a half months of being lied to told to wait for this or that their representatives failing to follow up or call back as committed because I wouldn t give up and kept calling miraculously their management team decided there was nothing they could do for me Yeah - they completely washed their hands of the issue and my satisfaction I will NEVER step into that place again They delivered defective furniture to me and after jerking me around for months ducked into the shadows They never applied any real customer service once they got my money I won t deal with a dishonest organization

No Returns with Furniture Row

Bought an office desk chair I thought would be a good chair It took a couple weeks to get in I picked it up less than two weeks ago and the chair is causing me bad hip pain Asked to return the chair for a refund They refused They offered an exchange but they don t have very many office desk chairs and there are no other reasonable options I cannot sit in this chair so I wasted my money I recently bought a bed two recliners and six dinning room chairs from Furniture Row Doubt I will ever buy from them again if they wont stand behind their furniture

Inferior Furniture Row Product

Bought a Kinetic Power Swivel Glide recliner January 16th 2023 and on March 10th 2023 the foot rest broke will not work at all it has taken 6 days to get the promise of a service man out here now he is running behind may or may not make it out here today Called Furniture Row they say they are not in charge of the service man s schedule So it appears that the quality of the merchandise is inferior and the service appears to be slow and I don t even know if it s any good cuz he hasn t shown up and I m stuck with a chair that does not work after less than 2 months The chair cost 1 451 60 with the delivery 129 00 I will never buy from Furniture Row again Very large amount of money and time and aggravation to waste because I have to stay here and wait for him

the protection plan is a scam

the protection plan they tell you is amazing is actually completely worthless-- avoid at all costs The couch is less than two years old and has cosmetic which are supposed to be covered and mechanical defects Why the mechanical issues aren t covered is a mystery Truth is nothing is covered They will not help you just waste your time

Warranty covers almost nothing

Edit After sending me to a care specialist Angie they are still refusing to honor the warranty Their employees are trained to inform you that the warranty will cover anything and everything without providing you with a brochure to disclose what is actually not covered Alice would not even acknowledge how their employees sell the warranty when I asked her several times how they can sell a warranty like this when they do not actually cover anything How can a company lie to your face and then customer care just brushed it off Thanks Angie for the lack of help or care You respond to all my reviews and act like you will resolve it and then you deny any wrongdoing in a private email We purchase a very expensive couch and were sold on the Allaway protection plan by Ericia for 399 We have several dogs and a toddler and expressed concern as we have never owned a nice couch in this price point or a leather couch We were told by Ericia to not worry about dogs or any issues with children as with the protection plan everything was covered and they would even replace the damaged section one time during the coverage period if they could not fix it We were told ALL issues would be covered and were not given any brochure on the plan Obviously Ericia receives commission and we were too dumb to realize this when purchasing it and since becoming aware of it on the spot we were not able to do our own research on whether a plan is worth it or not We would not have purchased the plan if we knew only a select small amount of damage was covered We realized today that only damage caused by stains is covered and there s is only a small list of what is considered a covered stain We found it out when they denied our claim immediately with this reason The AllAway Stain Protection Program is for limited accidental stains from single incident but unfortunately does not cover leather worn out from cleaning such as color loss fading I was told by Ericia that it does not matter and that if there is damage that is what the insurance if for Apparently Furniture Row trains employees that it s morally and ethically okay to say whatever is needed to the customer so they can get their commission you don t have to worry about it once they re out the door I could have used the 399 towards replacing the damaged piece rather than spending it on insurance that refused to cover anything If I would have received this brochure on the coverage when I bought the couch I would have laughed and said no because of the short and limited list of what is covered Glad Ericia sold her morals and ethics for 30 of the sale Way to go girl

Fast delivery

Thanks a lot Andrew Over the North Austin location Hopefully I can use the remaining credit soon Delivery arrived sooner than expected

The store we visited is in Clarksville

The store we visited is in Clarksville Indiana The sales person Janna was so knowledgeable and answered all of our questions She was super helpful throughout the whole process even after delivery We had a very good experience shopping for bedroom furniture