Fye Reviews

I wish I could give it less than 1

I wish I could give it less than 1 star They scam you with VIP backstage I was told it was annually 11 99 which is wrong They will charge you every month on the time for a service which does nothing but give you 10 off You would have to spend anything above 119 90 monthly to benefit from the subscription This should be illegal and they should be sued

Received a damaged item FYE would not honor replacement

I ordered a brand new Funko Vinyl Soda - Grinch however the can it came in was severely dented There were no dents on the shipping box so FYE shipped it to me knowingly damaged Upon unpackaging I took photos immediately sending them to FYE to request a replacement Instead of sending out a new product they insisted I send back the damaged item which though a pain in the ass is okay However on asking them to save one of the remaining undamaged products until the damaged one arrives they declined to hold it for me apparently being more important that they sell this product off asap than fulfilling the pre-existing order or a pre-existing customer They did offer me a refund upon its return but that is not what I ordered Instead I kept the damaged item which is effectively useless to me as a collector and decided that aside from the occasional exclusive I will no longer do business with FYE being a company that created a headache for me by not honoring an existing customer vs a speculative one Order 02586734

Unknowingly charged credit card

just nowNEWThe store is fun and pretty cool however they ruined it for me when the cashier asked me to sign up for the vip program and never told me of a monthly fee They went ahead and charged the credit card that I used for Xmas gift purchases I wasn t aware and never gave permission to have any future charges Beware of signing up for anything from them They will charge you monthly and don t tell you that they will I will never again even go in their store let alone buy anything

Scam company

I ordered the SDCC Charmander funko pop and it got delayed because some of them were missing stickers Well I never even received it because it was apparently stolen Talked to support and my post office even opened up a missing mail search on USPS and waited 2 weeks to hear back about the missing mail search It said that the status was marked as delivered as did the guy who delivers on my route and assumes it was stolen The written documentation confirming my package was delivered apparently wasn t enough for FYE because they claim they can only proceed with written documentation regarding the search even though I forwarded them an email that shows just that and they keep pressing me to continue the missing mail search rather than refund me because they already have my money and that s all they care about Avoid this company at all costs it belongs on the list of other scummy companies like Pop In A Box and the rest of those scammers

FYE is a horrible and dishonest

FYE is a horrible and dishonest company They engage in deceptive tactics to get people to sign Backstage Pass program The associate who rang up our purchase immediately signed us for this and made it sound like a rewards program He NEVER stated that there is an 11 99 monthly fee Neither my husband nor myself agreed to this charge That is clear cut theft We also never received a billing statement from them we only found out about this from our bank ledger Interestingly enough they also never reached out to us to let us know that we had been paying into this program without receiving any of the so-called benefits I went through the Better Business Bureau to get my money back When responding to my complaint FYE says that EVERY CUSTOMER who pays with a debit or credit card is AUTOMATICALLY enrolled in this program and they give you a pamphlet on all the info They don t verbally tell you about this monthly fee This is a company wide practice not just an error on the part of the cashier Avoid this company buy your music and movies on Amazon instead

I purchased a lot of music

I purchased a lot of music both CD s and Vinyl records from FYE I still haven t received everything that I ordered I guess it is partly my fault because the purchases were made with my old mobile phone which I no longer have But I have invoices with items that haven t been shipped and in one shipment I received a DVD of the movie Mary Poppins instead of the record I ordered I tried to call them with the only number that I could find and the operator berated me about calling the wrong and when I insisted that it was the only number I could find online she hung up on me

Avoid like the plague

My 8yr old daughter picked up some slipper socks and took them to the till Price tag said 8 99 but with tax at 13 we were expecting the cost to be 10 17 or something like that Man behind the till says that s 22 to which my husband looked at him like he had 2 heads and the man then said oh I meant 20 He literally just made up the price on the spot once he heard our accents we were tourists Anyway I took my daughter to another store where we got the same thing for around 10 Avoid this place like the plague because he should have been wearing a striped mask and carrying a swag bag

FYE Class Action Lawsuit

I have filed a class action lawsuit on behalf of customers who were billed for FYE Backstage Pass and magazine subscriptions without their authorization or consent You may contact me directly for more information Angela Edwards Esq Law Office of Angela Edwards East Longmeadow MA 01028 413 525-3820 ADVERTISEMENT

I preordered a record

I preordered a record it came in the mail damaged I emailed to send it back to get it replaced not refunded I was VERY CLEAR that I wanted the item REPLACED and NOT refunded I went through the entire process to send it back and then WEEKS later I check my bank account to see they have refunded me and didn t even bother to tell me they could not replace the item I emailed back asking for the issue to be escalated and of course I m ghosted Terrible customer service terrible packaging I will never buy from them again