


Based on authentic user experiences
David
6731 reviews
N/A
1 year ago
Most disorganized event ever causing me to cry
I am a new person going to cons and this was way to disorganized Way to little staff to many tickets sold to little info given out to the volunteers they couldn t help anyone Got here at 12 30 took 30 minutes to find parking then it took from 1pm- 2 45 to even get in the building and they had us hopping from one line to another first was for the main building then they said if you had Saturday only passes to go to the Marriott hotel entrance then a volunteer said it was only registration for the gaming lounge and not for redeeming tickets i had already paid online for Luckily a employee that was near heard it and told everyone near us it was for ticket registration and they only had one guy doing it and guess what HE WAS A VOLUNTEER They need actual employees who know what s going on instead of cheeping out and just getting people to volunteer for a day pass and 20 The volunteers can t help if they aren t being communicated with Got yelled at several times by employees one from across the street who was also telling us it was only for the gaming lounge and that we needed to move or we wouldn t get in and was being hateful Eventually me and my family got in and it was SHOULDER TO SHOULDER almost anywhere you went we went into the exhibition about 3pm you could not walk it was a terrible experience causing me to have to walk out from how many people were in there to breath they sold to many tickets People with wheel chairs or disabilities couldn t even move and some had to leave the panels I was able to go to with the time left were all jut about messed up in some way with audio to not being able to hear the speaker etc only good panel was how to craft a foam knife and he gave a kit to the first 100 people it was really good when it came to new cosplayers I also had a email from galaxy con stating I was aloud to enter the cosplay contest and to arrive 45 minutes before show time for pre judging I showed up at 7 05pm 8 15pm is when the contest started and saw the contestants already going back I asked if this was the line to go for pre judging for the cosplay contest and craftmanship etc and the short brown haired woman yelled at me and my dad despite us being next to her saying you already missed it they already did pre judging and i asked if there was anyway i could still enter the line due to me having my email and she yelled back saying no i couldn t get in even with my email saying i was aloud to after her doing this was my absolute breaking point ever in something and at this point I ve never felt any sort of anxiety and discomfort in public and started bawling my eyes out from being yelled at to more people than 8 thousand people which is what the greater Richmond center can hold maximum look it up being shoulder to shoulder and not even being able to hear my own voice they need better management a better team and need to thoroughly rethink how they plan cons because this was NOT IT Never will i be going back to a galaxy con nor will i recommend anyone to ever
sarah
6731 reviews
N/A
1 year ago
I paid for a celebrity photo op
I paid for a celebrity photo op 70 total The lines were so impossibly long that most people did not get to use their ticket This company is impossible to reach they plain stole my money
Zoe
6731 reviews
N/A
1 year ago
Sketchy people
They said it will take two weeks to get my item to me It took THREE MONTHS Every time I emailed them to ask what s the update with my order they kept blaming the post office when really they never sent it for MONTHS A sketchy couple run this company Do not give them your money If I didn t pester them they would ve never sent me my item
Mike Schott
6731 reviews
N/A
1 year ago
Wasted my BDay going to this show
This review is from someone whose been attending Conventions for 45 years I arrived on Sat 3 25 23 at the Richmond convention center to find no parking attendees had to hope not to get a ticket while in the con most parking was 2 hrs long in the area I finally found parking and walked to the Convention cntr at 12 15 pm to find the line was circling the building not once but twice When I finally got in I was looking at complete chaos one person directing folks to table to get their badges but no line to get in people at the tables screaming to get attendees attention One person working info table handicap accessibility From there it went down hill the hall was 70 celebrities and photo ops with no line control no control at all A total of 3 comic book sellers and item from tea sales to anime weapons to having the military there Lastly I tried to get a refund for both or one day was told that tickets are non refundable if the show had been worth it i wouldn t have asked but by refusing to give refunds it shows exactly what the management of Galaxy Con wants So to all those who want to attend this is a celebrities show not a collectors con or comic con this show is all about what actors or celebrities they can get Second if you like chaos lack of control and lack of concern for its attendees you are at the right show and finally while there were comic creators this is not a comic con
Andrew Higgins
6731 reviews
N/A
1 year ago
Never buy anything from here
Never buy anything from here They are a third party and not responsible for the celebs signing anything any issues and you are screwed no refund
Mackenzie Morphis
6731 reviews
N/A
1 year ago
VIP PASS NOT WORTH IT
To Whom It May Concern The panel for The Vampire Diaries and the panel before that was handled horribly I had purchased VIP passes for my niece and me specifically for seeing them and getting first entry into their panel My niece and I were the first people in the VIP line for entry to their panel The room was not cleared which ended with my niece and I sitting in the back of the panel General pass holders entered during the panel before There should have been some sort of procedure followed to ensure that the room was cleared before allowing VIP to enter There should have also been a designated section for VIP seating This is the last time I ever waste money purchasing VIP and not being able to get my money worth The price of the VIP passes are not worth the benefits it comes with This will probably be the last Galaxycon that I spend my hard earned money at VERY DISAPPOINTED VIP PASS HOLDER
Peach Soda
6731 reviews
N/A
1 year ago
2024 s Saturday was the worst
I ve went to this convention for 3 years now and by far this year was the worst The line to get in was confusing and all over the place and the signs didn t help We waited for 2 hours JUST TO GET IN But once you do get into the building it s packed to the point where you can t move Not only that but cellphone service is nonexistent Even if you have a new phone with a good plan you can t call ANYONE No texts no calls your phone may as well become a brick Not only that but this messed up the vendor s experiences as well because their card readers also suffered as a result My god what a mess Not worth 60 in the slightest
JLar
6731 reviews
N/A
1 year ago
Treated badly
Absolutely horrendous customer service A celebrity I wanted to meet canceled a few days before convention and I figured it wouldn t hurt to ask about a possible refund But the nasty response that I was given was seriously offensive At least the photo op and autograph gets refunded but really they need to learn manners there I ask simply is a refund possible if the guest i was traveling to see cancels All they had to say is no sorry thats our policy the fine print states no refunds and we would still love for you to come and not we get this all the time and is why we don t give refunds you should have thought about this in advance of purchasing your ticket this isn t a one celebrity show you know Seeing all the other poor reviews show how disrespectful they appear to be to the people paying them their customers It really turns me off from ever trying this convention again and will stick to my usual ones
kanyon
6731 reviews
N/A
1 year ago
Terrible business practices
Terrible business practices A simple transaction of sending an art print to an actor to have them personalize and sign for me and then ship it to me has been a months long headache that still has yet to be resolved Have a question as to why it s taking so long They blame the post office covid lack of staff too many orders etc There s always excuses but never any resolution They even shadily printed a shipping label for my order to make it look like they ve shipped it but over two weeks later it hasn t been dropped off at the post office They are still holding on to property I ordered and was charged for three months ago
Daenerys Stormborn Targaryen M
6731 reviews
N/A
1 year ago
Was my first time at this con
Was my first time at this con Never again The line to get in was all over the place Only one door to access Getting badges was terrible I ve been to other cons before and this one had way too many people Finding parking spots was horrible I can tell they sold way too many tickets I was standing in line to meet celebrity and one of the volunteers became very loud and aggressive because they saw me with my phone out while I was texting They thought I was going to take a picture Wi-Fi didn t worked for vendors People were lined up at ATM machine because everyone had to switch to cash and then ATM machines began misbehaving