Gdfstudio Reviews

A Company

I don t normally rate a merchant but I am so impressed with GDF Studio that I want to share my experience I purchased a faux leather storage bench from them a couple of weeks ago and it actually arrived several days early I was psyched when I first opened the box and took out the bench The color was beautiful and it seemed well constructed However after I screwed in the legs I happened to notice that there was a pucker in the front on the edge of the lid It was a factory defect and pretty noticeable As I did a Google search on the company I came across this web site After reading all of the negative reviews I assumed that I would not get a response from the company so instead I left a 1-star review of the bench on the GDF web site Well I was pleasantly surprised when the company - a woman named Sabrina - reached out to me via email She asked to see pictures of the defect which I furnished She promptly responded and said that they would be sending FedEx to pick it up in a couple of days and to contact her with the return receipt number once I had it I emailed her the number once I had it and the very next day I received a refund to my PayPal account I will say that this was the most seamless return and refund that I have likely ever experienced I am so impressed that it was the company who reached out to ME and not the other way around I would not hesitate to do business with this company in the future I didn t want to push my luck and reorder the same bench but I will definitely be looking at their site for another purchase after the holidays The only thing that I didn t like was that they removed my 1-star review from their site before the whole process was completed I suppose that it is not such a biggie as I intended to do that myself once the refunded was issued So based on my overall experience I would give a 5-star rating to GDF Studio