Gemcarpetsandbeds Reviews

Quality Carpets Flooring Beds at Better than Internet Prices - Gem Carpets...

gemcarpetsandbeds.co.uk

3.33

12 reviews

Average Rating

Based on 12 user experiences

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Rated 3.33 out of 5 by 12 Happy Customers

5 Star

58.3% 4 Star

0% 3 Star

0% 2 Star

0% 1 Star

41.7%

AI Review Summary Based on 12 reviews

Overall customer experience for Gemcarpetsandbeds is polarised, with many customers reporting excellent service while others describe severe dissatisfaction. Positive reviews consistently praise knowledgeable, friendly, and helpful staff members like Ade, Tom, Craig, and Adrian. Customers are impressed by the wide product selection and competitive, budget-conscious pricing offered. The quality of installation and fitting service is highlighted as clean and professional by satisfied clients. However, numerous negative reviews report significant product quality failures, such as carpets wearing into holes within months and laminate or LVT flooring deteriorating prematurely. Major complaints involve poor aftercare and dismissive attitudes when customers attempt to claim on warranties or report defects. Specific branches, notably Walsall Wood, are repeatedly cited for particularly bad service and misleading advice. The company's handling of complaints is frequently described as non-existent or adversarial, with staff blaming customers for product failures. This results in a stark contrast where many customers are highly loyal and recommend the store, while others strongly warn others to avoid it entirely.

What customers love

Wide selection of products/flooring choices
Competitive and low prices, good value

Common concerns

Poor product durability and premature failure
Non-existent or dismissive aftercare and complaint
Unhelpful and adversarial attitude when warranty
Specific branch problems (e.g., Walsall Wood,

Last updated 4 months ago

11 months ago

The walsall wood branch is the worst

The walsall wood branch is the worst company i have dealt with was given misleading advice from them about a mattress which i bought when i phoned to complain their aftercare was none existent and attitude was tough luck BUYERS BEWARE before you purchase from them

Jason Leeney

11 months ago

Purchased a top quality stair and

Purchased a top quality stair and landing carpet had started to wear in hole in just 8 months when approached the sent a guy out who basically said we are walking down the stairs incorrectly and was heel and toe wear anybody in there right mind would expect a carpet to last years we are a normal family who all are out during the day and obviously have had carpet s prior to this one with years of trouble free use my advice would go to devlin down the road in Lichfield

Gail Walker

11 months ago

AVOID AVOID AVOID

We purchased what we were told was top quality laminate flooring Balterio which came with 20 year warranty After 5 years the surface is failing it has become rough and colour has faded not in direct sunlight area Contacted Gem as Consumer Rights Act 2015 clearly states that retailer and not manufacturer is responsible this was early March 25 they are still arguing that the problem is with the manufacturer not the despite the Law saying otherwise Referred to manufacturer who says wear tear by looking at photograph Not happy and awaiting independent inspection which is apparently going to take up to 4 weeks to arrange Customer service is shocking and have a blatant disregard for consumer law The saga continues I would not recommend Gem nor Balterio today having previously been a customer of Gem for over 15 years

Marjorie

11 months ago

Please avoid

Please avoid what a nightmare Having bought LVT flooring in my kitchen an hall August 2021 and given a 25year guarantee if flooring was levelled by them the floor looked beautiful when it was done but last year I noticed that the floor was lifting went back to Gem spoke to Ron this man is so rude from the way he answers the phone to his customer service which he doesn t actually possess He said at first it was water damage but no after he sent a surveyor out who deemed the floor not level Ron went on to say that it needed 2 more layers of screed or a dry back floor which he said I wouldn t of agreed to mind reading must be a skill he does possess I was never told of this Well today after lots of discussions he agreed to refund he had his men who were lovely come to lift the floor before money paid he said as I might not them in don t judge me by your standards Ron This whole experience has left me feeling ill I thought when the floor went down that we would be set for out lifetime I would never use this company again and will deter my family and friends too

Janette

11 months ago

Disappointing experience

I visited Gem Carpets Heath Hayes and had a disappointing experience On arrival I politely asked if my dog was allowed inside The gentleman looked at me with visible disdain shook his head and simply said no on a number of occasions with no explanation or apology I completely understand if a shop has a no-dog policy but the way it was communicated felt dismissive and unwelcoming A polite response with a brief explanation would have been enough for me to say no problem and return another time Unfortunately due to the attitude I was met with they have lost my business and I won t be recommending them going forward

Gemcarpetsandbeds Reviews

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Rated 3.33 out of 5 by 12 Happy Customers

The walsall wood branch is the worst

Purchased a top quality stair and

AVOID AVOID AVOID

Please avoid

Disappointing experience

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