Genteroma Reviews

HORRIBLE

HORRIBLE I ordered a pair of GGDB and still no update on shipping and it has been 11 days Ridiculous

This company is the worst company I

This company is the worst company I have ever bought off in my life they ignored all of my emails they are very rude proper scum they sent me a faulty item and then took ages for them to send returns label Then on top of that they charge me 29 for return on a faulty item then lie and say there was nothing wrong with it STAY AWAY PEOPLE ITS DISGUSTING BEHAVIOUR AND FULL OF LIES AND IGNORANCE don t get scammed by this stuck up snotty company there probably on about 8 a hour and try to act like they own the company and think they are better than people You have been warned it s not worth taking the chance trust me

I purchased a Max Mara coat and Moncler

I purchased a Max Mara coat and Moncler jacket They are both authentic however as one of the coats is too big I ve been trying to reach out to them to initiate a return I can NEVER reach out to their customer service and no on has replied back to my emails Please be aware when you make a purchase that you won t receive any customer service whatsoever

Buy anything from this thieves called

Buy anything from this thieves called gente roma at your own risk They are nothing but ignorant ugly bunch of thieves and illiterates that can speak English to save lives operating a useless company I bought a sac de jour YSL bag in nano from this stupid company for 1485 57 they charged me for shipping handling and custom fee for which everything amounted to 2000 Guess what when I was going to receive my bag after 3weeks it came in just the dust bag wrapped in a DHL bag Apparently the dhl driver almost stole my purse because he knew what it was Stay clear from this useless company filled with idi ots

Paid 1350 for BRAND NEW Valentino bag received a USED hardware scratched beyond repair scratched leather and dirt inside bag

STAY AWAY AT ALL COSTS I bought a BRAND NEW bag from them through Farfetch and received a USED DAMAGED bag All they offered me were an insulting 66 off for sending me what they did I guess they take advantage that you can t see the condition of what you re getting online and sell those customers all their left over displays returns damaged items especially Farfetch customers because they re not directly damaging their own name Farfetch is making the sale not them If you want to get what you paid for stay FAR AWAY from GENTE ROMA and FARFETCH

Terrible

Terrible Bought a PT Torino wool pants for 250 Euros Worn a few times and two holes appeared on each of the back pockets where the buttons were I emailed PT and explained the issue and they said that if GENTE contacted them they would send me a new one Multiple emails to Gente until someone replied asking me a bunch of info about the model and damage I provided all the info and they replied back that they would sort it out 45 days later again another email requesting the same 3 months down the road the issue has nit been resolve and last time I had any info was 55 days ago Disgrace

Customer service does not respond to

Customer service does not respond to multiple inquiries Tried via multiple email addresses and their customer service WhatsApp number listed on their website A disgrace for such a high end store to have absolutely no customer service

PERFECT

I bought on the site last week and everything was perfect May it be the first purchase of many THANK YOU