After an initial mix up with my sons order the company made it right They were very quick to respond and rectified the situation to my satisfaction I appreciate how the company followed up immediately to my messages My son is very satisfied with his blanket he ordered

Nele

2 years ago

I ordered some figurines and air pod

I ordered some figurines and air pod case for my kids I was ready to receive the order in multiple packages as the notice in the order confirmation I also read the reviews about this problem But surprise they came all in one package only and everything is in good condition

gerardo garcia

2 years ago

misunderstanding on my part

so at first I was kinda mad cus I thought my totoro did music box wasn t related to totoro at all when I got it Then I contacted the angrily and they were completely cooperative and nice despite my rudeness and asked for a picture of everything while I was getting everything layer out I found totoro peices and felt so terribly bad and contacted them again with an apology they even gave me a 10 discount cus idk why they just did they re amazing great customer service and don t judge too quickly like I did I d also like to add the items are from China but its the same quality as in the store like Walmart or any other store if it was from the US or the UK or something I probably wouldn t be able to afford it what I m saying is its great quality

Stephanie Anderson

2 years ago

Amazing customer service

I ordered from this site and was super pleased with the product I received There was a slight defect with one of the items When I reached out to them to ask for a replacement I was so impressed by their customer service They were prompt pleasant and extremely helpful They answered every email and mailed a replacement right away I would highly recommend ordering from this website you won t be disappointed Thank you

Jennifer Dunn

2 years ago

Super cute and plushy

This review might post twice because the first froze Anyways items arrived as expected and in great condition Customer service was quick to answer my questions regarding shipping I ordered 2 My neighbor Totoro plush for grandkids Super cute and plushy True to size Will definitely order from store again

2 years ago

Great communication and issues rectified promptly

I ordered from the ghibli store all the way in South Korea so I did expect there to be some delays which is no fault of anyone s but dealing with international mail I received great communication from the staff at the ghibli store at all times One of the products came incomplete and they swiftly sent me a replacement They also made sure I did recieve my other products taking into account the possibility of something going wrong Everytime I emailed to ask a question or for an update as the tracking hadnt updated which had nothing to do with them the communication was quick and very friendly Will definitely be ordering from them again in the future

Linda Breci

2 years ago

Excellent customer service and pleasant experience

Timely delivery and goods cute and in excellent order Especially good since the company responded to my request for a size change which I requested on the contact part of the website Wow that was great -- who expects a prompt response and to have the problem fixed -- wow Thank you Ghibli Store

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Ghibli Reviews

Rated 3.34 out of 5 by 29 Happy Customers

After an initial mix up with my sons

I ordered some figurines and air pod

misunderstanding on my part

Amazing customer service

Super cute and plushy

Great communication and issues rectified promptly

Excellent customer service and pleasant experience

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