Gmpartsdirect Reviews

BUYER BEWARE They will cheat you out of 35 of your cost for a returned part

BUYER BEWARE So I needed a part for my Corvette and the local shops didn t carry it So I went online and I thought we found it although a bit more expensive but I had no choice showed that it was in stock but it still took several weeks to get it Unfortunately it was the wrong part but we didn t know because there weren t any illustrations or site diagrams on the part we needed drivetrain related Once we got it and opened the box we quickly realized it was wrong so we needed to return it Submitted a return request and it took a few weeks to get that approved They initially weren t going to refund the core until I made mention of it and then Kris Griffin replied and said they would adjust the AR to reflect the core and send me a return slip for the part The email literally mentioned the entire initial amount but said I wouldn t be able to recoup the shipping charges which was fine with me but never mentioned that I would be charged any restocking fee at all Once the return was completed and processed that was when I was told there was a restocking fee If you go look at their return policy it also doesn t make any reference to a 35 restocking fee either so I never thought that was going to be an issue at all but boy was I wrong I own a few businesses so I understand the restocking fee but it s usually only 10 - 20 at max and it s always disclosed upfront This wasn t the case in this situation Never again will deal with them and I encourage everyone else to do the same

Missing items wrong side items poor communication

1 Have received a batch with missing item After a week got respond wether I want a new item or refund I ve told them that I have already placed a new order with this Item week ago Please to send it ASAP but again waiting for a week with no answer 2 Another issue got wrong side of item Again not answering emails 3 Asked for invoice Took 2months and 20emails to get it Horrible company Please be aware they are erasing bad reviews in their webpage

A Staggeringly Bad Company

So stupefyingly hideous is the Gmpartsdirect com experience you ll need to bathe in 10 gallons of disinfectant get a full-body scrub and shampoo with vinegar to remove the scummy residue that remains after buying a part from Gmpartsdirect com experience It is a scam Purchased a bolt from Gmpartsdirect com Single bolt Was charged - ready - 2 for the bolt and 20 shipping For a 2-ounce 1-1 2 piece of metal that would fit in a normal 10 business envelope Anyway Gmpartsdirect com sent the wrong bolt - say by a mile Not even close Thus the ambush began After several e-mails back and forth Gmpartsdirect com without ever admitting error finally agreed to accept return of the wrong item BUT for the first time Gmpartsdirect com revealed that it does not refund shipping charges even if it shipped the wrong part Their mistake You pay Wait Wait There s still some chicken on that bone Even if Gmpartsdirect com ships the wrong item it charges the customer a restocking fee IF it agrees to a return Yep Their mistake You pay You eat the artificially bloated shipping charge AND a mysterious restocking 35 fee Gmpartsdirect com is coldly efficient for what it is But what it is - is a scam Full stop

Terrible Customer Service

Ordered a part that was in stock at many vendors Waited 20 days and no part Sent an email asking for status but no response Waited another week and reached out again Again no response Terrible vendor Spend your money somewhere else ANYWHERE else actually

Terrible service ignored requests ridiculous fees

Purchased a simple set of O rings but realized I did ordered the incorrect items No problem right I contacted them via email requesting to cancel and was told I would pay a 35 cancellation fee Okay seems high but it was a cheap part I said I want to go forward with cancelling They replied telling me that they would send a form over but nothing happened after that A few days later they shipped anyway Great now I have a part I don t need and I m certain if I returned it I would pay some exorbitant restock fee plus the shipping both ways GMPartsDirect you have lost me as a future customer over your unwillingness to be fair for your own gain There are too many options out there to put up with this

Awful Customer Service This business needs to close down

I have been e-mailing this company for weeks now to get a response on my order and to date absolutely no feedback whatsoever This company is not ready to do business No one should treat customers who are the reason why they are in business in the first place that way

3 Months since I ordered

3 Months since I ordered Nothing Shipped Hard to reach customer service Finally got a hold of their customer service and guess what rude and really nasty attitude If your cannot fulfill the order on time and 3 months late you can at least have a decent attitude on the phone Bad service overall You can dispute this but I have all the emails to prove that I followed up many times without resolution Disappointed with this website

Unresponsive Customer Service

Ordered a Camaro part however by the time it arrived I had already fixed it It took a while for them to ship it although once it shipped the shipping was fast Their website says that returns are done through their support portal so I opened a ticket and sent an email My email went unanswered and my support ticket was closed with no response I understood that I would have to pay for return shipping so that wasn t an issue Wish I had read reviews before ordering

Beware of unscrupulous return policy

Beware of unscrupulous return policy Return policy requires a VIN when ordering parts but ordering form does not provide a place to enter it That is a trap Company will not respond to me or local BBB office Stay away Deal with a reputable company