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Overall, customers report an overwhelmingly positive experience with Gnagroup, praising its professional and reliable service. Many highlight the agency's effectiveness in quickly finding work and offering good pay rates with flexible hours. Staff members like James, Jack, Charles, Greta, Lee, and Emma are frequently commended for being helpful, supportive, and professional. The company is noted for its timely and consistent payments, with specific praise for on-time weekly pay and reasonable payroll fees. Customers appreciate the friendly and approachable team that goes above and beyond to resolve issues, such as paperwork errors or taxation concerns. The recruitment process is described as smooth, efficient, and well-communicated, making it easy for both job seekers and employers. Several reviewers mention long-term engagements of over a year or multiple projects, indicating high satisfaction and trust. The agency is seen as treating contractors more like employees, providing strong support for work-related issues. However, one significant complaint involves payment administration problems, specifically regarding bank holiday pay and incorrect taxation. Despite this isolated issue, the vast majority of reviews are extremely positive, leading to strong recommendations and high overall satisfaction.
Last updated 4 months ago