Gofantastic Reviews

Told they could do 2 chores but that was false

I had two jobs - for a fan light to be replaced and to replace a toilet seat I told the person on the phone that I would not make a booking for one job as it would not be worth it and asked them to check that they could send someone who could do both jobs After checking they booked it quickly for 08 00 the next day The handyman arrived at 8 30 this morning and when shown the box of the fan light immediately said that he is not allowed to touch electrics When I finally got in contact with their offices the person dealing with the call first asked the handyman if he could do it anyway but when he said he couldn t then repeated to me that a handyman is not allowed to touch electrics and the handyman asked if I had any other jobs that could take up the minimum charging period of 1 hour I said no I feel that they booked the job under false representations as I would never have booked to have only a toilet seat changed at all I think they should not charge me for this literally a 10 minute job or should have offered to send out someone to change the light at no extra charge So far I haven t even received an apology