Gofido Reviews

Overall customer experience with Gofido is polarised, with many customers reporting extremely negative experiences while others are highly satisfied. Service quality is a major point of contention, with numerous complaints about poor, non-professional customer support and staff accused of trying to cheat customers. The claims process is heavily criticised, with multiple reviews stating the company finds excuses, uses hidden clauses, or denies coverage to avoid payouts. However, a significant number of customers praise the service for its quick, efficient responses and transparent handling. The online user experience is frequently highlighted as a major positive, described as super user-friendly, incredibly simple, and quick to complete. Product quality and coverage are viewed positively by satisfied customers who note good value for the price. Delivery of the service, meaning the initial purchase and setup, is generally seen as efficient and straightforward. The returns or claims policy is the core of the negative feedback, portrayed as unreliable and fraudulent when customers need to make a claim. Overall satisfaction is split between customers who had no issues and found it excellent, and those who felt utterly betrayed during a claim. The company appears to perform well in sales and onboarding but fails catastrophically for a subset of customers during the critical claims phase.

Last updated 4 months ago