Goigoe Reviews

Deceptive and Invasive Practices

Deceptive and Invasive PracticesI am extremely disappointed with the services provided by Igoe Administrative Services Their handling of my Dependent Care FSA claim has been nothing short of frustrating and deceitful Invasive and Unjustified Documentation RequestsDespite my clear and legitimate submission of a daycare expense invoice for my 3-year-old daughter Igoe demanded irrelevant and invasive medical-related documentation such as the name of doctor and description of procedure This was for a daycare expense not a medical expense Their excessive and irrelevant requests raise concerns about potential HIPAA violations Intentional ObstructionIt is apparent that Igoe s practices are designed to make it difficult for users to spend their FSA funds hoping that the money will remain unused by the end of the plan period allowing the company to pocket the funds This is a clear attempt to undermine the purpose of the FSA which is to help families manage dependent care expenses Unresponsive and UncooperativeDespite my attempts to resolve the issue Igoe has been unresponsive and uncooperative Their customer service is poor and they have failed to provide any valid reason for their invasive documentation requests Instead of facilitating the use of funds for legitimate expenses they create unnecessary hurdles wasting time and causing undue stress Do Not Trust IgoeI strongly advise against using Igoe Administrative Services for any FSA or dependent care-related services Their deceptive practices poor customer service and apparent intent to profit from unused funds make them an unreliable and untrustworthy provider Save yourself the frustration and choose a provider that genuinely supports its users