Gopenske Reviews

My car was damaged and they refuse to take responsibility for it

At the time I arrived at 9 am my appointment time to get the truck they were polite but they did not have the correct method transportation for my car and it took them 45 minutes for me to receive the truck and I had to wait to the end of the business day at 5 45 pm when I received my dolly the wrong form of transportation for my car when I asked for a trailer for my car and they did not have one available because they stated that they rarely have them available I never wanted the dolly I wanted a trailer for my car The dolly was then not properly installed which caused my car to be damaged due to the improper installment of my car on the dolly The front bumper of my car as well as the under carriage was damaged from the dolly Then my car sled off while in traffic luckily there were no cars behind me or in the area which could have been dangerous I then had to wait another two and a half hours for the car to be placed on the dolly properly When I then found that the back bumper also had been damaged So now I am in the process of trying to get my car repaired and am getting resistance from the company that damaged it and will not take responsibility for the damages furthermore I could not in good conscious recommend Penske after the treatment I have received I was also told that I denied several insurance opportunities for my car but was never told or presented any of the offers for insurance for my car I was only offered the insurance for the truck which I was told that I had to have it

Super rude employees

Super rude employees was told I would be there for 10-15 minutes as we dropped a tire off the day before Without communicating anything they decided to do all 4 on a truck that has half the miles the tires are even rated for So I sat for an hour not knowing what was going on eventually I asked and they had no idea eventually someone communicated with me and said they needed 40 more minutes It s been 2 hours 20 minutes and I m still sitting in the freezing cold with no truck I m going to be super late for my second job and I m definitely riding home in the rain on my motorcycle now If they said they needed to do all 4 I would ve grabbed another truck and switched my load and given 5 stars for communication This company sucks

Will never use this anti American

Will never use this anti American company ever Pulled leased truck out of freedom truck convoy

The worst

The worstWe had been with Penske for yearsTook their increasesTheir really long time to repairThe final outcomeWe were TERMINATED during a national disasterWe told the manufacturing had slowed down then Hurricane Helene hitI guess what goes on in the world doesn t matterTheir customer service is the worst anywayBye Bye

Fantastic Service

These guys went above and beyond to help us with our move We ran into a couple of issues that needed to be addressed and they were there to help out We did have a bit of a wait for these issues but in the end we re completely satisfied

Great company it was way cheaper than

Great company it was way cheaper than any of the other companies available My only problem was they wouldnt take my card and I had to go pay an ATM to get cash and then it was an extra 100 to pay with cash which you get back when you turn the truck in sometimes