A turned around experience
A turned around experienceI was initially skeptical when my in-laws signed up for what they were told was a free solar program thru the government Concerned for their well-being especially at their age I was on the verge of leaving negative reviews and questioning the company s integrity However I refrained from making any impulsive decisions and sought to speak to someone in authority at the company My apprehension was quelled when I fortuitously answered a call at my in-laws from Spartan s Project Acceptance Coordinator The woman introduced herself by name and explained her roll in welcoming new customers to Spartan Solar establishing an ongoing point of contact It turned out that the individual s information that she gave me was the same person whose contact I had noted from the company s website and was the VP of Business and Customer Logistics During this brief conversation she was limited in detail she could provide but the mere fact that the company makes an extra effort to personally call and welcome each new customer impressed me The initiative in customer service made me pause and reconsider my initial reaction I reached out to the number that was provided and made contact with Alicia Chandler I began voicing my concerns and she was nothing but patient and understanding She listened attentively to my frustrations about the potential financial burden on my in-laws and addressed all my concerns thoroughly Alicia s ability to maintain professionalism and empathy despite what I imagine to be a demanding role was remarkable The 33 minutes I spent on the phone with Alicia not only alleviated my concerns but also prevented me from posting hasty negative reviews I am deeply appreciative of her dedication and the genuine care she displayed Spartan Solar not only educated my in-laws about solar energy but also ensured they were guided correctly reflecting some of the best customer support I have ever encountered Thank you Alicia and Spartan Solar for your outstanding service and for turning a potentially negative experience into a highly positive one
customer
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I contacted Spartan Solar for help with
I contacted Spartan Solar for help with getting my panels reinstalled after my roof was done They were extremely helpful and got to reinstallation date scheduled
Janine Russell
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Spartan did a great job
Spartan did a great job The instalation went well The crew were amazing Alicia Chandler has been very helpful She helped smooth over a not very good experiance with the sales guy Am recommending Spartan for sure
Sue DeNoyer
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They arrived on time and immediately
They arrived on time and immediately began working The electrical technician kept ringing the doorbell while I was working After I told him he was free to come in to do what he needed to do he would just come in and out as needed They did the work but had some issues with the wiring that took longer than expected It was just before dark before they finished They did an excellent job of cleaning up after themselves I have a feeling one of them left a brand new shoe in the yard I ve been trying to reach them but haven t been successful
Viola Simpkins
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It was a horrible experience
It was a horrible experience until I connected with Alica Chandler she helped me after a not so good experience with salesman there is more things that need to be verified also install of panels went well the installation in attic not as promised Thanks Alicia Chandler I will still recommend Spartan
Kevin Casey
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The most professional solar design and installation company around
Absolutely the best solar installer around Tyler Ryan custom designed my system and took all the time I needed to go over all the numbers answer all my questions and make sure I understood every little detail yes I m that guy now I have a perfect solar energy system on my house that nets positive every week I no longer have to worry about extended outages from hurricanes etc These are the guys to talk to when you want a custom solar power setup on your home
Deirdre Gudmundson
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Ryan Bullock was very knowledgeable and
Ryan Bullock was very knowledgeable and was able to answer all my question in detail I was very comfortable and informed of the Solar system process and look forward to saving money
Katherine guins
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Shelby and Shawn were very informative
Shelby and Shawn were very informative If all goes well this will save me 100 a month Highly recommend using spartan solar
