Sempersolaris Reviews

We paid CASH for our solar system with

We paid CASH for our solar system with Sempre Solaris We chose them because of their sales pitch on quality and customer service Both have been less than impressive Our system which we added two additiinal panels at the time of sale does not produce the 95 they claim rather producing around 83 and on some days producing less than we use on days when temperatures are in the 100s Our local company was non-responsive the minute our unit was paid for and even before we were on line producing energy We had to call their corporate headquarters each and every time we had questions or even to find out the status of where and when we would be online producing energy When we called to find out why we were not producing at the 95 guaranteed they told us that we were in Northern California therefore too far frim the equator to produce as much as a system on a home closer to the equator YOU HAVE GOT TO BE KIDDING Nope That was just one of many rediculous answers given to us in response to our concerns If you are thinking of putting solar on your house think twice before choosing Sempre Solaris Buyer beware The most disturbing aspect is we bieved in this company because it was we believed in investing in a company founded by Marine veterans SO disappointing

They are the worst possible Company

They are the worst possible Company They put our solar and AC in July last year and two weeks later our whole house had water damage from it leaking into our floors walls and ceiling All of the owners mangers and employees ignored or never called back and hung up on us when we contacting them We had to threaten to sue and go to the better businesses bureau for them to contact us By then we had to take apart our whole kitchen and some of our walls because it was completely damaged and rebuild it They took no responsibility at all Our insurance sued them and helped us with most of the repairs Still to this day we have problems with it leaking and other stuff wrong with it and they keep sending people out to fix it and they never fully fix it Even asked to have the manager come out but they will not speak to us or come out If you wanna keep your home how it is and not damage do not spend your money on these horrible people and horrible business Had to uprooted my whole family for a year living in a construction zone had to have one of my kids live with their grandparents grandparents IF YOU GET ANYTHING FROM THIS DO NOT DO BUSINESS WITH THIS COMPANY IF YOU WANT YOUR HOUSE TO STAY INTACT

Do not trust this company

Do not trust this company It s been 8 months since we agreed to work with this company and we have nothing to show for it Yesterday was supposed to be the installment day and no one showed up I finally received a phone call at 4pm with many apologies I feel like we have been scammed

There are MANY great choices for solar installation Please do your homework and find a reliable and efficient vendor

Extraordinarily poor communication both within the business and with their customer base Serious employee turnover as well As is the case with many others we were impressed with the Marine motto and expected somehow that this would be the guidepost for the day to day operation However it is clearly a only a marketing ploy To make a long story short we signed on for just two Tesla Powerwall s in July 2021 and here we are in late February 2023 still not fully functional When the system did not work they sent out 5 different employees and wasted over 20 hours of my their time to try to pair the inverter we had from an older system with the new batteries Eventually I suggested putting in a new inverter They then installed one that was missing a part and kept me waiting about two months for the part to arrive Finally I pushed them to simply swap out the bad inverter for a new one Here we are some 18 months later and they have stopped returning calls and emails since the 1st week in January I do see that a few people had luck with a solid installation team but overall I sincerely hope that you can easily see that this is a very poor company to trust with your project I can honestly say that this was the poorest customer care I have ever received

WORST EXPERIENCE EVER

WORST EXPERIENCE EVER I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE We hired Semper Solaris to install our solar a few months ago They were very communicative with us when it came to getting the loan for the solar Once that was in place and they got their money everything changed They installed our panels wrong which caused it to not pass inspection We have not been able to get in touch with anyone nor do they respond to our calls or emails to schedule a time to come out to our house to fix the panels We should have been able to use our solar since last month but because of them not rectifying the issue we are paying and electric bill AND solar loan This has been such a horrible experience and we are so frustrated at this point It looks like we are going to have to get our attorney involved since they don t seem to care that we are paying for something that we can t use nor do they care enough to reach out to us to correct their mistake COMPLETELY UNACCEPTABLE

I got my system installed in July 2022

I got my system installed in July 2022 Ever since then I have had nothing but issues They have came out 7 times since installation and still is not fixed I would run away from this company as fast as possible They are not worth the money at all Just go look at the BBB complaints and you will understand how bad they are

Every step of the way were mistakes

Every step of the way were mistakes and mishandling of the project right up until the very end FIRST the turnover of employees is fascinating literally I was called on the Wednesday before the project was to start by the supervisor and on Monday was told that he was let go I had roof leaks after they finished the roof part prior to the solar install dishonest answers to most questions employee s working 1 1 2 - 2 hour days in the beginning Changes to the layout of the solar panels and batteries so many times that I could hardly keep track All the way up to the end when they turned on the system and the batteries weren t working They didn t put the fuses in the fuse box Fortunately I kept a log of the issuesONLY hire this com-any if you have the time to be the supervisor and project manager Lastly you won t find any veterans coming to your house Everyone from the sales people to the installers and supervisors all said the same thing They don t go to the houses there are only a few veterans in management Those are direct quotes from employees I never spoke to a single veteran

Crap company

Crap company Took my Marine Corps motto and turned it into junk by affiliating with this poorly ran company The Semper Crap contract deceived me to believe I would have a battery backup with the clause Manufacturers have indicated that we should have battery supply needed in Q3 2022 or later in the Equipment to be installed section Turns out my installation does not include battery back up I ll be contacting an attorney for this Incompetent and dishonest Submitted permits request to LADWP without necessary pictures Project put on hold for over a month Once solar was powered LADWP notified meter was not suitable for solar and needs replacement two more weeks delayed Wouldn t solar company know meter needs replacement and request far in advance of LADWP inspection Installation was not to plans I approved Several solar panels were installed facing east at a 21 degree incline when plans called for flat installation Also facing South was a better option which was clearly possible

Solar Review

Solar ReviewFor the second time in two years my inverter has gone out The first time I was unaware that I would not be notified by the company if anything breaks-I lost a month and a half of prime summer solar I check my production myself regularly now and realized my solar had stopped working AGAIN After being bounced around from person to person for two weeks and being told to turn it off and turn it back on several times someone finally called back to schedule a tech to come out Apparently the soonest they can come is in a month and that is only to determine what s wrong I am going to lose an entire summer of solar production When I stated this they were completely unapologetic and just said that they are very busy with repairs and did I want the appointment or not They said if I didn t accept this timeline then quote you are going to have to wait even longer My system cost 22 000 and is supposed to have a warranty for 25 years on all parts What good is this so called amazing warranty if the system goes down all the time and the company refuses to come and fix the problem