Graciousstyle Reviews

HORRIBLE OVERCHARGED SENT CANCELLED ORDER

I ordered nearly 1300 worth of goods Was unable to track on website with my order number email and log in I ordered 3 items 2 of which are a set I called customer service 12 16 and was told 1 3 items shipped 2 3 items wouldn t ship until after 12 31 and item 3 3 wouldn t be in until 3 31 2022 I was put on hold with customer service while agent called the vendor - I asked to cancel the 2 items that had not shipped because I didn t want to wait 3 months to get Dinner Plates while I had Salad plates I was told I could cancel Next day I am charged MORE than is on my invoice for the salad plates although they supposedly weren t in until 12 31 and I was charged almost in full but overcharged but the dinner plates although just 3 shipped I was told I could get the next 5 in MARCH Bernadette the customer service rep told me Gracious Style was not responsible for giving me incorrect in stock date or telling me that the plates hadn t shipped even though I have emails noting my calls and saying I could cancel So I have to chase down the overcharges with my credit card deal with inconvenience of returns for order I cancelled verified in writing by their agent and for a partially sent order that cannot be filled until March 2022 HORRIBLE EXPERIENCE-I woke up to 6 charges on my credit card charge then subtract 2 overcharges that do not match my invoice MESS

Terrible customer service

Terrible customer service Don t purchase from this vendor

Absolutely ridiculous policy of NO

Absolutely ridiculous policy of NO CANCELLATIONS on orders I submitted an order only to learn that it will take 5 months to fulfill In what world is that reasonable with a no-cancel policy and no advance notice of extended fulfillment situation

Do not order from this company

Do not order from this company I ordered a tablecloth from them but they sent me the wrong one In order to get the correct one I had to send them a photo of the wrong item and then they would supposedly contact their warehouse which would eventually send me a return label It has been days since I started the process and nothing has happened yet I can t believe they get away with this Not sure I will ever get the correct tablecloth at this point and will be stuck with one I don t want

Awful service from Gracious Style

Judging by the other reviews I can see that everyone else has also suffered an awful experience and service from Gracious Style Trust me they call themselves Gracious They don t know the meaning of the word As follows 1 They sent the wrong flatware even though it was perfectly clear what I required from the name of the item I ordered and the picture of the product on the order page Pure stupidity 2 The customer service agent refuses to put a name on their email correspondences so you never know who you are dealing with 3 Their website refuses to recognise my order so I cannot arrange to send back and arrange a replacement Summary - I have sent them an email and have yet to find out whether I will receive their legendary bad service in resolving this situation One thing is clear this company including management don t care about their customers Save yourself the grief shop somewhere else

DO NOT PURCHASE FROM THIS WEBSITE

DO NOT PURCHASE FROM THIS WEBSITE - ABSOLUTE SCAM I ordered a set of 400 glasses as a thank you present I paid what I thought was 55 extra for expedited shipping I received them smashed in bits emailed the company EIGHT times with photos included with no reply Only after saying I would file a fraudulent claim with my credit card and leave a negative review was I replied to immediately saying that they had no record of me trying to contact them and only after I sent another 10 photos would they resolve the situation Please note I included photos of the packaging and broken glass in all my previous emails I also got another charge on my card 7 days after the damaged package was delivered for 63 47 - FRAUD PLEASE buy from somewhere else this company sells nothing unique only other companies items that you can purchase directly through their site - I wish I had done this and would never shop with them again

Poor quality and bad customer service

I purchased a nightstand from graciousstyle com and the veneer started peeling off in one corner after only a month and a half It caught on my pocket as I sat down and a corner of the veneer broke off I contacted them about this manufacturing quality issue and they decided that it s not their fault that they sold me a product that was defective They do not stand by the quality of their products

Wrong order delivered and no solution in sight

Ordered 3 bookcases here over a different company with the same product Wish I had chosen differently My order came and it was all wrong They gave me things I didn t order and didn t give me all of the things that I actually DID order Customer service is only available through email and they answer relatively quickly but don t actually provide a solution or specific information Rather a generic thank you for your patience we are working on it It s been over 2 weeks and I still don t know if I will ever get my original order and yet I paid in full for it I don t know what else to do I do not recommended this place