Gradcity Reviews

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It was the best spring break I could have asked for with amazing friends

The True Grad City

We stayed at Breezes in the Bahamas for 5 days and were appalled by what we observed with Grad City The company promotes safety and protection of the students in their care but this was not evidenced during our stay Allowing 17-18 year old kids an all-inclusive option with unlimited alcohol is disgraceful Staff were nowhere to be seen while students did whatever they wanted We witnessed kids so drunk they couldn t walk on their own vomit on the beach or other common areas of the resort and have a general disrespect for the resort staff and other guests The students were observed throwing fries at an older gentleman while he napped in a sun lounger in an effort to get the seagulls to peck the fries off him having an altercation with other guests after being asked politely to respect their space turning volume up on their speakers after being asked politely to turn it down smoking in non-smoking areas leaving trash all over the beach to blow away or for all the seagulls to swarm in that spot yelling down to others from their balconies partying in the pool until 3am running up and down the halls and telling in the middle of the night the list goes on Students damaged property literally ripping a door off its hinges and fleeing the scene and passing out in the shower causing 2 floors to flood which resulted in the water being turned off refused to follow hotel policies including mask requirements student allegations of spiked drinks and student allegations of sexual assault We witnessed first had as students attempted to buy drugs from locals on the beach students so drunk they passed out on the beach one of them waking unable to stand or walk well on her own and then running into the ocean and falling under water unable to get up on her own which resulted in other beach goers and security intervening to prevent her from drowning One elevator ride included a student so drunk he couldn t walk and was being carried by 2 other students who claimed not to know him A staff member was with simply stating he just needs to drink water and sleep - yes he does but he never should have been allowed to get to that point Staff were observed hanging out on the beach or at the pool enjoying their own alcoholic drinks rather than actually supervising the students I understand the legal drinking age is different in other countries but what I can t understand is how people can be part of something that supports the unlimited and mostly unsupervised drinking involving high school students It s absolutely disgusting and they should be ashamed of themselves If parents knew what they were actually paying for this child to participate in I m sure many would be appalled

Horrible company

Horrible company Gather your school friends and book your own trip The pricing is a huge rip off you have a very very limited refund policy they more you put in the more you lose We booked rooms and flights to Mexico and a few months later the group leads suggested they add a Florida location due to Covid So people switched to Florida and I m left with a mexico trip with just a few kids going Not what we signed up for If I switch to Florida I ll be stuck with 1400 In flight vouchers because I booked my flights myself to try and save money This additional location has also split the group of people going between 2 locations so now the kids are divided up Not what we signed up for They can change your trip add additional locations after you ve booked flights based on the group leader suggesting changes If you receive a check for any portion of your refund the check has a notification on the back that once you sign it you can t chargeback for any amounts you dispute The sales person told me on the phone that the first day I d see kids throwing up partying too hard on the first day until they realize they can t handle the sun and alcohol I should have run but gradcity creates peer pressure that everyone is booking through them and you don t want your kid left out Don t give in book your own trips and save money Update your reply says you can t speak for their policy but then you go on to answer for them Zero sense like everything else Our group or anyone enrolled was never asked if we wanted a second location 1 person the organizer asked for it and didn t ask the group And your sign up was low and you added a second location to help your sales This second location has approximately 11 people going to Florida and the rest going to the original spot The group is now split into 2 locations which ruins the purpose of the trip getting the kids ALL together Yes It is written in your contract locations can be changed and obviously it s to help your sales vs asking those already enrolled what they would like to do as for adding another location No one asked the group their preferences I asked for that communication and it couldn t be provided the person who is your school parent contact can speak for the entire group and screw everyone else I love the partial refund check I received actually has a stamped message on the signing line saying if I sign and cash the check I can t file a chargeback You obviously experience this a lot- wonder why

The worst trip experience of my life

The worst trip experience of my life Everything that they tell you is completely a lie The other students and activities are a LIE The workers are arrogant and act like they are too important or too busy to help you Anything they promise as a reason to book a trip through them is not worth it Or they did not do what was on the itinerary You should plan a trip on your own because you will end up paying much more than the package price originally listed through Student City This company is the WORST company to entrust your children with The first thing their representatives do is LIE to you and your children They sell the kids on trips that are suppose to be the BEST trip they will ever have They give information that kids would want to hear but not what they NEED to hear They don t tell the kids that the prices can change they don t tell the kids that the trip is non refundable until after they have made their last payment The transportation to excursions are YOU paying for an UBER and them paying you back in cash Not good business Very shady The excursions on you trip are lies I would NOT have paid any money for my son to go on a trip with GradCity They will not refund my money or a portion of it I will NEVER endorse this company because the way they operate is sleazy and manipulative They are the worst company to allow your children to do business with

Gradcity Horrible

We booked with a recent trip to the Bahamas We paid our trip in full and one month before the trip we were notified that we owed 230 When I called I got a very rude representative who told me it was because we only had 3 boys in the room This was not our choice the boys were all friends so we decided not to select roommates they were assigned rooms by Gradcity Everyone else got 4 person rooms at no extra charge The kicker is that when the boys arrived the three person room was a queen bed and a cheap cot They paid collectively 690 extra for a cot to sleep on for 5 days And by the way the assurance we got at the initial meeting that Gradcity would be there if we had any problems was a joke as well it took me 2 days to contact a Gradcity rep no one EVER even picked up the phone When I finally contacted someone he told me he had no control over what the hotel did but would look into it He NEVER called me back I called several times afterwards and never could get in touch with anyone I wonder what I would have done if there had been an emergency and I couldn t get in touch with someone at Gradcity These are the same people who said they would keep a close watch over our kids and be there for anything we needed Needless to say I am disputing the charges and I strongly urge anyone to think twice before booking with this group

Grad City is Overrated

Grad City is possibly one of the worst travel agencies I have ever dealt with We recently completed a trip to Punta Cana Hard tock through Grad City Our friends booked the same trip directly through the resort and paid substantially less and received more resort credit The property was open to the public which was not disclosed to any of the parents in any meeting The security measures were sub par The hotel was without water for a day and no one in 2 buildings were able to shower or flush Our group was ill after eating there the second day When the adults complained about the food and explained that we were sick Grad City asked us if we had eaten off property or even better if we had had too much to drink Not once was there any question or concern nor were medical options or advice offered They simply told us we could purchase Imodium at the gift shop As we sat in our rooms without water vomiting and with diarrhea for days on end not one Grad City staffer checked on any of us They were advised of our complaints and concerns and none were addressed Lastly the resort was unaccomodating to any request No extra pillows no coke products no dietary restrictions no food was allowed to go back to the room in containers room service is limited to less than 6 items We saw roaches in restaurants we had terrible service and were denied seating in restaurants with MANY open tables I have never been treated so poorly by a hotel chain and travel company before I do not recommend either Grad City nor Hard Rock We all came home with parasites and are being treated with antibiotics

I would never use grad city again

I would never use grad city again There customer service is beyond horrible and the afety of your children is of no concern to them Avoid at all costs

The single worst company I have ever

The single worst company I have ever dealt with avoid them at all costs Not reliable not truthful and they don t even answer their phone Like many other parents I am stuck in battle for a refund and GradCity is an absolute nightmare to deal with

No Supervision

My husband and I have spent a week at a resort which hosts Gradcity students I was absolutely mortified with the lack of supervision As a parent you want to be able to trust that your child no matter what age is safe and taken care of This is not what we witnessed with these Gradcity students The students were completely left to their own devices The supervisors were either huddled in a group socializing amongst themselves completely absent or passively sitting by The students would blare their music and yell at all hours of the night cut in front of you at the buffet and bar have sex in the hallways and leave their condoms lying around leave their drinks everywhere we even found several when snorkeling at the beach drink themselves into unconsciousness and interrupt the hotel shows I expect teenagers to make questionable decisions but I also expect their supervisors to watch out for them