Greatjones Reviews

Great Jones | Property Management Done Right

3.59
140 reviews
Great Rating
Based on 140 user experiences
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C

Property never got rented and no sign of deposit refund

My property didn t get rented and turns out they hadn t progressed the basics on their end for months I lost 2 months worth of rent while they kept assuring me they were working on it I wisely decided to cancel their services and have been waiting several weeks for them to refund my deposit of close to 1 000 They stopped replying to emails about the deposit Currently seeking legal action Meanwhile another property management company got it rented in 1 week
L

Great Jones allowed to pay application

Great Jones allowed to pay application fees for me and my 19-year-old special needs son knowing the property was already taken Then they told me he would not quality for any property at this time b c we did not make enough money for the properties they had available I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application Disgusting
R

My rental company was just taken over

My rental company was just taken over by this company and 20 renters were ask to vacate our home with very short notice and when I m trying to speak with someone no one is ever available and I d also like to know what happens with our security deposit if we are suddenly asked to leave Wow
J

Hands down one of the worst

Hands down one of the worst if not the worst consumer experiences of my life Avoid at all costs otherwise it will cost you A LOT of time money and heartache Guess how many months it will take them to arrange a hot water repair if you guessed three months congrats Home was condemned almost immediately after the city inspector finally came to check on the situation The story goes on but just imagine the worst experience and subtract a star from that
D

Non-Renewal of lease while deployed overseas

Super shady They took over Mgmt of a home I had been renting for years No missed payments or issues ever Sent me a letter of non-renewal for the lease while I was deployed overseas No wiggle room or understandings Incredibly stressful It s not even that they re incompetent they just don t care Stay away from this absolute joke of a company Im very happy they have so many negative reviews My wife posted a scathing review earlier and it was removed
T

Great Jones is terrible dishonest sloppy super unprofessional

As a landlord I am so disappointed that I select Great Jones as my property management company While things were good initially the past 6 months were a nightmare A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can or willing to tell me if they sent the bill to the tenant if the tenant responded what s the next step just silence no one responds to my queries In addition they overcharged me more than 3 000 for repairs that I have not approved and they have been ignoring me requests for refund for weeks Now I also have to spend money on attorneys to get my money back from them Terrible company The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews
C

Service provided only with constant Request

No one answers the phone Repairs aren t completed timely unless someone micromanages the process Customers are frequently treated as an after thought or an annoyance to the company Apartments will increase rent with an upgrade to the unit Rent is increased with Great Jones without things even being repaired let alone being upgraded Listings of homes aren t accurate Half baths are listed as full baths
M

If I could give less than 1 star I

If I could give less than 1 star I would This property management company is the worst I had them manage a duplex in the Indy area There s no local maintenance team they use subcontractors There s not even a number you can call for issues You can only email or text and then have to wait until the actual local management calls you back I can t tell you all of the horrors I experienced with them Their business model is trash Landlords and tenants should get a class action suit against this company DO NOT trust these people with your property
K

Do not let them rent out your home they don t care about anything but getting paid and they violate leases

From the time I moved into my place I had issues They lied to me and my neighbor and said we had separate meters and it turned out to be a lie They refused to fix my roof and floor the septic tank started to overflow into the yard and no one ever came to fix it so I called the city and they cited them multiple times to no avail May 1 2023 my home was condemned by the city of Jacksonvilles code enforcement I ve been contacting them about my security deposit and for some reason they re giving me the run around I ve contacted lawyers Everytime I had issues with my home I put in work orders and sometimes they d do them but the most part they didn t but they would threaten and harass me about the rent I stopped paying when someone from latchel told me the home owner said he didn t have enough money to make the repairs I left my home and stayed with a friend because as I stated my yard was flooded with septic water and I work for Coca-Cola I ve been out that home sense may and they still haven t sent my security deposit I have all emails and pictures of the damages and them refusing to fix the home I wish we could post pictures because the world needs to see this
J

AVOID AT ALL COST

AVOID AT ALL COST this company is a scam They have been managing my property for almost a year and have not been able to get it rented Everyone at Great Jones is impossible to get in contact with Even when squatters were present they did not show any interest in providing their assistance If they do provide a response it is weeks later and does not provide any clarification Their responses were very vague and indirect they clearly did not want being informed at all They have charged me multiple duplicate transactions that they themselves confirmed to be a mistake but never provided a correction and I still had to pay out of pocket to get my remaining balance cleared The water and electric company had to reach out to me in order to pay my utility bills as no one from Great Jones were responsive Come to find out they were charging me for the same utility invoices that I had to pay for separately I demanded countless times invoices payments for these bogus transactions that they were charging me for but they never could provide any proof All the renovations and repairs for the property were done by a third party contractor or so I thought Turns out the contractor was a family member of the PM that was in charge of my property This same contractor did a terrible job at repairing my property to the point where the home inspector would fail my property for the same reasons the contractor was supposed to fix In summary Great Jones has no interest in providing good service and will scam you with no hesitation You will be paying out of pocket for every mistake that they make Nonetheless the biggest mistake made here was putting my trust in Great Jones and letting them manage my property

About Greatjones

Our team of real estate industry veterans has seen and done it all, and we're bringing greater operational efficiency and financial visibility into every aspect of your portfolio.

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Frequently Asked Questions

Greatjones is a direct-to-consumer kitchenware brand dedicated to transforming the home cooking experience. It offers a curated collection of thoughtfully designed, high-performance pots, pans, and cookware sets. The brand focuses on combining elegant design, durable functionality, and accessible pricing to equip home chefs with tools that are both practical and aesthetically pleasing.

Greatjones's product line includes several signature items. The Holy Sheet Pan is a versatile, multi-use pan designed for seamless transition from oven to table. The Dutchess Dutch Oven and the King Sear Skillet exemplify professional-grade performance with minimalist style. Other notable products include the Deep Cut Frying Pan and the Full Stack Cookware Set, all designed with both functionality and kitchen decor in mind.

Greatjones cookware is constructed from heirloom-quality materials to ensure durability and performance. Common materials include heavy-gauge stainless steel, cast iron, and hard-anodized aluminum. These materials are selected for their excellent heat distribution, longevity, and ability to meet the demands of both everyday cooking and more elaborate culinary tasks.

Greatjones places a significant emphasis on design, ensuring products are as beautiful as they are functional. The brand offers a range of sophisticated colorways and finishes, allowing for personalization of kitchen aesthetics. The minimalist and stylish profiles are intended so that pieces can be left on display, contributing to modern kitchen decor while remaining ready for use.

Greatjones products are primarily sold through the company's official e-commerce website, greatjones.co. This direct-to-consumer model allows the brand to maintain quality control, provide detailed product information, guides, and recipe inspiration, and offer its products at an accessible price point compared to traditional retail channels.

About Greatjones

Greatjones: Reimagining Kitchenware for Modern Cooking

Greatjones is a direct-to-consumer brand dedicated to transforming the home cooking experience through thoughtfully designed, high-performance kitchenware. The company positions itself at the intersection of elegant design, durable functionality, and accessible pricing, aiming to equip home chefs with tools that are both a joy to use and a statement in the kitchen. By focusing on a curated collection of essential pots, pans, and cookware sets, Greatjones addresses the common frustrations of cluttered drawers, poorly performing non-stick coatings, and cookware that fails to bridge the gap between everyday utility and aesthetic appeal.

Core Product Philosophy and Design

The Greatjones product line is built on a foundation of heirloom-quality materials and intelligent design. A central highlight of their collection is theHoly Sheet Pan, a versatile, multi-use pan designed to go from oven to table seamlessly. Similarly, theirDutchess Dutch OvenandKing Sear Skilletexemplify the brand's commitment to combining professional-grade performance with stylish, minimalist profiles. The cookware is typically constructed from materials like heavy-gauge stainless steel, cast iron, and hard-anodized aluminum, ensuring even heat distribution and longevity.

A significant emphasis is placed on creating pieces that are as beautiful as they are functional. The brand offers a range of sophisticated colorways and finishes, allowing customers to personalize their kitchen aesthetic. This design-centric approach ensures that items like theDeep Cut Frying Panor theFull Stack Cookware Setcan be left on a stovetop or displayed openly, contributing to the overall decor of a modern kitchen.

Customer Experience and Brand Values

Greatjones operates primarily through its e-commerce platform, greatjones.co, providing a streamlined shopping experience with detailed product guides, recipe inspiration, and clear information on care and maintenance. The brand narrative strongly emphasizes empowerment in the kitchen, promoting confidence for cooks of all skill levels. Their content often highlights the versatility of their products, showing how a single piece like theHoly Sheet Pancan be used for roasting, baking, and even serving.

The company's values extend to a focus on durability and reducing waste, challenging the disposable nature of some mass-market cookware. By creating products built to last for decades, Greatjones aligns with a more sustainable consumption model. Their direct-to-consumer model allows them to maintain quality control and offer their premium products at a more accessible price point than traditional luxury kitchenware brands.

Target Audience and Market Position

Greatjones effectively targets millennial and Gen Z home cooks who value design, quality, and brand story. Their audience appreciates a curated, less-is-more approach to outfitting their homes and seeks products that deliver multifunctional performance without sacrificing style. The brand smartly fills a gap in the market between basic big-box store cookware and prohibitively expensive professional or designer brands.

Through engaging storytelling, practical recipe content, and a strong visual identity, Greatjones.co serves as more than just a store; it is a resource for modern cooking enthusiasts. The website functions as a hub for their community, offering inspiration that encourages customers to fully utilize their kitchen tools and embrace the creative process of cooking at home.

In summary, Greatjones has established itself as a distinctive voice in the cookware industry by championing a blend of robust craftsmanship, elegant design, and everyday practicality. Its product line simplifies the selection process for consumers while elevating the ritual of home cooking, making it an appealing choice for those looking to invest in kitchen essentials that will endure in both performance and style.